Soft Services Manager

We currently have an opportunity for a Soft Services Manager.  Join our Government and Integrated Facilities Management team and play a key role in the day-to-day running of the contracted Soft Services and the delivery service to a premium commercial building north of the Melbourne CBD. Reporting to Senior Facility Manager, you'll help deliver high-quality outcomes that support our essential services.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

• Achieve optimum results in relation to service delivery, vision and leadership, client relations, and financial management; ensure customer and client satisfaction.
• Effectively organize and deploy resources (personnel, equipment, facilities, and capital) to deliver high quality service and products in line with client and customer expectations. 
• Establish and sustain a productive relationship with key client contacts through day-to-day contact. 
• Scrutinize cost of external contractors (e.g. waste, linen) on behalf of client to ensure the client is receiving the most cost-effective arrangement. 
• Compile, prepare and assist with the Client Monthly Reports.
• Daily, Weekly & Monthly reporting to the FM and Management team.

What You’ll Bring

• Extensive experience in Cleaning and Soft Services.
• Sound knowledge of Microsoft Office Package including Word, Excel, Access and PowerPoint.
• Excellent Time Management, Planning and Organization Skills.
• Proven ability in the administration of work orders and supporting systems.
• Experience working with and managing large teams.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career. 

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we.  With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals.  Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.