Senior UX Designer

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

We’re looking for a Senior UX Designer to help drive the product direction of a can’t-live-without shipping solution for small businesses. We are looking for someone that is passionate about finding product market fit, understanding customer needs and designing great solutions to customer problems. You'll be joining a product management team grounded in values of collaboration, problem-solving and growth.

As the primary advocate for our users, this role works closely with product managers, engineers, and stakeholders to understand user needs, translate them into seamless designs, and ensure usability is embedded throughout the product lifecycle.

This role brings design leadership, hands-on execution, and a strong focus on user research and validation — enabling the team to build products that not only meet business goals but also deliver real value to our customers. As part of a cross-functional team, the Senior UX Designer ensures we stay aligned with our vision, reduce risk through early testing, and create delightful, functional, and accessible experiences at scale.

Our Product & Design team is grounded in collaboration and driven to develop products that customers can’t live without. We are more than a digital product, so while we work closely with our technology partners in engineering, and integrations, our network team is a critical partner in the evolution of our product. Your business stakeholders will be based in AU and the US, while your product engineering and design partners are primarily based in Australia. Our organization is fully remote and we value outcomes delivered over time spent in an office.

As a Senior UX Designer on our virtual network and value-added shipping platform, you’ll play a vital role in shaping simple, elegant, and user-centered experiences that help Australian, US and Canadian small businesses navigate logistics with confidence. 

You’ll work closely with Product, Engineering, and business stakeholders to ensure our solutions are not only functional, but also intuitive and delightful to use. 

Your responsibilities will include:

• Customer-Centered Design: Conduct user research, usability testing, and journey mapping to deeply understand customer pain points, workflows, and behaviors. You’ll champion the voice of the user across the product lifecycle, ensuring design decisions are grounded in real user needs.
• Crafting Seamless Experiences: Translate product and business requirements into high-quality wireframes, prototypes, and user flows. You’ll bring clarity to complex problems and create experiences that feel effortless for our customers, whether they’re booking a shipment or tracking a delivery.
• Design System and UI Consistency: Help maintain and evolve our design system to ensure visual and interaction consistency across the platform. You’ll collaborate with engineers to ensure designs are implemented accurately and efficiently.
• Collaborative Problem Solving: Work closely with product managers and engineers in cross-functional teams to explore and test ideas early. You’ll participate in discovery sessions, ideation workshops, and design reviews to move quickly and stay aligned. You’ll also work closely with our UX writer to create a seamless user experience. You’ll collaborate on UI copy, content strategy, and information architecture to ensure clarity, consistency, and accessibility across the platform.
• Data-Informed Decisions: Partner with the data and research teams to analyze usage patterns, run A/B tests, and identify opportunities to improve the user experience. You’ll use both qualitative and quantitative data to guide your work.
• Support for Product Launches: Collaborate with product and marketing teams to ensure new features are intuitive from day one. You’ll contribute to onboarding experiences and UI copy that help customers get value quickly.
• Post-Launch Iteration: Gather feedback from users and stakeholders after launch to identify areas of friction or confusion, and proactively suggest improvements. You’ll play a key role in continuously refining the experience.
• Design Leadership: As a senior team member, you’ll guide design direction, and help elevate design maturity across the organization. You’ll be a trusted voice in balancing usability, business needs, and technical constraints.

This is a great opportunity for a designer who loves solving real-world problems and wants to have meaningful impact. You’ll have autonomy, variety, and the chance to help shape the future of digital logistics for small businesses.

• You care deeply about creating simple, thoughtful, and intuitive experiences that genuinely help people.
• You enjoy talking to users, uncovering their needs, and turning those insights into elegant design solutions.
• You are excited by the challenge of simplifying complexity and bringing clarity to ambiguous problems.
• You believe design is a team sport and love collaborating with product managers, engineers, and others to bring ideas to life.
• You’re comfortable sharing your work early, seeking feedback, and iterating quickly.
• You value consistency and craft, but you’re also pragmatic about balancing polish with progress.
• You’re curious about how things work behind the scenes and enjoy learning about the logistics space and the people who use our platform.
• You thrive in a fast-paced environment where you can be both strategic and hands-on, and you’re motivated by seeing your work make a real impact.

• The chance to work with a creative team in a supportive environment
• A personal development budget
• You are able to create your own work environment, connecting to a remote team from anywhere in Australia
• EAP access for you and your immediate family, because we care about your wellbeing
• Options through participation in Sendle’s ESOP

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.

• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.

• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.

• Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.

• High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it.

We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at [email protected] to discuss your needs.

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable, we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral, and LinkedIn.

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