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Windranger Labs

UX Design Lead

Sorry, this job was removed at 02:08 p.m. (AEST) on Thursday, Sep 11, 2025
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In-Office or Remote
4 Locations
In-Office or Remote
4 Locations

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About UR

UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place. Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.

We are currently in beta, with multiple user types and we need someone who obsesses over how these people experience UR — end-to-end.

What You’ll Do
  • Own the UX Strategy: Lead the end-to-end experience thinking across the product — from onboarding, card activation, and crypto on-ramping, to fiat exits, cross-chain transfers, and KYC loops.

  • Design for User Modes: Understand and design for user context and what that means for their in-app experience, default paths, information surfaces, and UI affordances.

  • Drive User Research: Define what research should be done (qualitative interviews, usage data, surveys, prototypes), the questions we’re answering, and the outcomes we want. Then lead and execute it.

  • UX Writing: Own key UX copy surfaces — from onboarding instructions to empty states, tooltips, and error messages and ensure they are simple, human, and precise.

  • Mentor & Guide Designers: Work closely with our UI-focused designers to raise the UX maturity of the team.

  • Collaborate Cross-functionally: Be a strong partner to product and engineering. Question legacy flows, challenge technical constraints, and help shape UX-informed tradeoffs that move us closer to our user vision.

  • Measure What Matters: Define metrics to measure experience quality (e.g., task success, time to completion, drop-off) and collaborate with product/data to implement and iterate.

Who You Are
  • Have 7+ years in UX design, preferably in consumer fintech

  • You’ve led UX for a consumer fintech or banking product, ideally in early-stage (0→1) environments.

  • You’ve shipped full user journeys — not just screens — and understand how to design across constraints (legal, regulatory, tech debt).

  • You know that great UX is a cross-functional outcome, and you’re not afraid to challenge team members if something breaks the user promise.

  • You’ve coached designers to think in terms of experience, not just visual design.

  • You write clearly, think in systems, and design with intent.

  • You care deeply about customer experience beyond the app — support channels, delayed KYC triggers, transactional emails, even what a blocked card feels like.

Nice to Have
  • Exposure to crypto/web3 flows (wallet connections, bridging, gas fees, etc.)

  • Experience working on DeFi, exchanges, or digital wallet products

What you need to know about the Melbourne Tech Scene

Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.

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