Senior Technical Manager

Job Description:

We are seeking an experienced and highly skilled Senior Technical Manager to provide expert guidance, strategic oversight, and technical leadership across our Workers’ Compensation portfolio. This role plays a critical part in ensuring high-quality claims management, strong compliance, and outstanding performance outcomes across the organisation.
 

As a senior leader, you will drive continuous improvement, uplift technical capability, influence strategic decision-making, and partner closely with internal stakeholders, including our Legal team to ensure best practice across the scheme.
 

Key Responsibilities

• Identify and drive continuous improvement across technical practices

• Ensure claims teams meet performance and APA targets

• Work with the Legal Manager to develop and implement performance strategies

• Lead entitlement and forensic review activities, including fraud identification and referrals to WorkSafe

• Provide technical guidance on claims management and legislation

• Support claims teams to meet service, compliance and performance measures

• Develop strategic initiatives and procedures to uplift performance and compliance

• Build strong internal and external stakeholder relationships

• Support organisational compliance with legal, governance and WorkSafe requirements

• Review claims practices, identify trends and recommend improvements

• Partner with the Legal Manager on strategies to support remuneration and performance outcomes
   

About You

• Strong technical expertise in the Victorian Workers’ Compensation scheme

• In-depth understanding of relevant legislation and WorkSafe guidelines

• Experience in a technical specialist or similar senior role

• Skilled in managing stakeholder relationships and competing priorities

• Excellent time management and organisational skills

• Strong problem-solving, negotiation and strategic-thinking ability

• Proven experience coaching and mentoring case managers
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.