Senior Software Engineer - ServiceNow, Hyderabad/Bengaluru/Gurgaon

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Design, build, and maintain high-quality demo solutions on the DemoHub platform that enable Solution Consultants to effectively showcase product value to customers.
• Develop scalable, reusable utilities, tools, and accelerators that automate demo setup, configuration, and maintenance across DemoHub environments.
• Own end-to-end delivery of assigned features and demos-from design and implementation to testing, documentation, and release-ensuring reliability and ease of use.
• Collaborate closely with Product Owners, Solution Consulting, and Engineering teams to translate requirements into impactful demo experiences and PoC/PoV solutions.
• Apply and enforce engineering best practices, including code reviews, testing, performance optimization, and secure development standards.
• Mentor junior engineers and demo builders, promoting knowledge sharing, platform best practices, and consistent demo quality across the team.
• Continuously innovate and experiment with new ServiceNow capabilities, driving improvements in demo quality, delivery speed, and overall DemoHub platform maturity.

Qualifications
To be successful in this role you have:

• 4+ years of hands-on experience in ServiceNow platform administration, development, and scripting
• Proven proficiency in client-side and server-side scripting, including third-party integrations on the platform
• Demonstrated experience working with Flow Designer, Service Portal, Performance Analytics, UI Builder, Virtual Agent, Now Assist and Agentic Workflows
• Solid development foundation in JavaScript, HTML, and CSS, with the ability to deliver PoC/PoV solutions showcasing business value
• Excellent documentation, communication, and articulation skills-both written and verbal
• Ability to prioritize effectively and maintain focus on high-impact deliverables in close partnership with Solution Consulting, OPM, Engineering, and Product Management
• A proactive mindset to innovate and develop re-usable tools, utilities, and accelerators that enhance demo and solution delivery
• A strong learning mindset, high adaptability, and a positive team-oriented approach
• A track record of delivering high-quality outcomes in fast-paced and dynamic environments
• Passion for research, technology experimentation, and continuous improvement
• A strong alignment with and commitment to ServiceNow's values, culture, and customer-centric mission

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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