Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.
You’ll be part of a high-performing team responsible for building the sandbox, and configuration management capabilities that extend our market-leading core SaaS product. Our products commonly incorporate the latest technologies and features to provide cutting-edge solutions to our customers. We enjoy working with Engineers who possess a strong growth mindset, are enthusiastic at problem-solving and can demonstrate leadership qualities.
What you’ll get to do each day
Experience designing, leading and implementing customer-facing software projects. We need you to have experience with good and bad software projects and to have an opinion on what helps us lean more towards good.
A focus on ensuring that solutions being designed and built today will still meet needs over the next 18+ months
Able to manage time effectively to allow a balance of individual contribution and being interruptible to assist with issues and queries from other engineers
Excellent communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.
Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
Ability to influence without authority, inspire and mentor more junior engineers.
Use best practices at every stage of the development cycle, peer code review and rapid deployment.
Understand and can be a champion of accessibility.
Ability to work with various stakeholders such as designers, product managers to influence decisions that provide the best outcome for customers.
What you bring to the role
At least 6+ years of commercial software engineering experience
2 - 4+ years of experience in frontend development using JavaScript/Typescript(preferred) and React.
Significant experience with at least one modern Javascript Framework (React/Vue), Build Pipelines, Package Managers and other CLI Tooling
Experience with Javascript in client- and server-based applications
Experience writing and optimising unit and end to end tests using modern testing frameworks and patterns
Deep understanding of modern API design and implementation
Experience with backend development (particular Node.js) is nice to have
Tech Stack
Our code is written primarily in TypeScript, Node.js, Python, and Ruby on Rails
Our frontends use frameworks including React with hooks, Redux, React Testing Library, Cypress, Jest.
Our servers live in AWS.
Our applications/services are deployed via Spinnaker to Kubernetes.
We use AWS SQS as our queueing service
Our data is stored in Aurora/MySQL, DynamoDB, and S3.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
