CommSee 2.0 is a web-based platform designed to empower our frontline teams to deliver exceptional customer service. Tailored specifically to the needs of customer service professionals, CommSee 2.0 reduces cognitive load and boosts productivity, enabling us to serve our customers more effectively and efficiently.
Do work that mattersAs a Senior Product Manager, you will own and drive the product vision and strategy for CommSee 2.0. Working closely with engineering, design, end users, and senior stakeholders, you’ll deliver impactful solutions that align with Retail Technology’s goals and elevate the experience of our frontline teams.
You’ll champion a strong product management culture, foster innovation, and contribute meaningfully to both customer and business outcomes at CBA.
More specifically, you will;
- Define & Lead: Shape and communicate a compelling product vision grounded in customer insights and business objectives.
- Collaborate: Work cross-functionally with Engineering and Design to ideate, plan, and execute product strategies.
- Innovate: Identify opportunities to improve the platform and deliver measurable value.
- Evangelise: Advocate for the product vision across the organisation, ensuring alignment and engagement.
- Mentor & Lead: Promote product management excellence and support the growth of your peers and team
You’re a strategic thinker and natural collaborator, passionate about using technology to solve real-world problems. You bring strong technical acumen, a customer-first mindset, and the ability to bring clarity to ambiguity, guiding cross-functional teams toward shared goals.
What You’ll Bring- Proven experience in product management, ideally within platform or technology-driven environments
- Strong product discovery and analytical skills, able to form hypotheses, design experiments, and interpret data
- Ability to collaborate effectively with designers, engineers, and customers to shape impactful solutions
- Excellent communication, storytelling, and stakeholder engagement skill
- Commercial acumen with a focus on aligning product strategy to business outcomes
- A track record of delivering both customer and business value
- Experience in product-led B2B companies (desirable)
If this sounds like you, we’d love to hear from you—apply today!
At CommBank, we’re committed to fostering a culture of inclusion and respect. We celebrate all backgrounds, abilities, genders, gender expressions, and sexual orientations. You can read more about our commitment to inclusion and diversity.
We believe in creating a workplace that works for you. Our team offers a range of flexible working options, so let’s talk about what arrangements might suit you best.
If you're already part of the Commonwealth Bank Group (including Bankwest), please apply through Sidekick to ensure your application is valid. We’re excited to support your next career step.
We’re also committed to being an accessible employer. If you experience any accessibility challenges or need additional support, please contact HR Direct at 1800 989 696.
We support flexibility in how and where work happens, with the expectation that you’ll spend at least half your time each month connecting in the office. We also offer options like flexible hours, part-time roles, and job sharing. Let’s explore what could work for you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
