See yourself in the team
Australia's largest bank is building a new eCommerce payments platform — and we're looking for product people who know payments inside out to help us get it right.
Connected Payments is our next-generation merchant payment acceptance platform, launching in 2026. It's a significant investment in how CommBank enables businesses to accept payments online — and we're looking to grow our product team with the depth and expertise to ensure it launches strong and evolves to be the best in market.
This role sits within the eCommerce crew in the Payment Acceptance domain, part of Everyday Business Banking (EBB) — a centre of excellence for innovation and capability within the Group.
The role
We're looking for a Senior Product Manager who brings deep expertise in eCommerce payments and the strategic maturity to shape how a major platform evolves. You won't just own a roadmap — you'll set the standard for how product is done across the crew.
This is a senior product strategy and leadership role. You'll drive the product vision for a significant area of Connected Payments, influence prioritisation across the domain, and bring the payments depth that lifts the capability of everyone around you. Your world will span payment acceptance across multiple methods and channels, dynamic routing and transaction optimisation, platform resilience, fraud and security, merchant insights, and developer integration experience.
If you've spent years in eCommerce payments and want to shape how Australia's largest bank competes in this space — this is that role.
Do work that matters
As a Senior Product Manager on Connected Payments, you will:
Drive the product vision and roadmap for a significant area of the platform, making complex trade-off decisions informed by merchant needs, competitive intelligence, scheme roadmaps and commercial opportunity
Lead product strategy that differentiates Connected Payments in the Australian market — identifying where we leapfrog, where we match, and where we invest next
Set the standard for continuous discovery — embedding experimentation, hypothesis-driven development and evidence-based decision-making into how the crew works
Lead the merchant experience lens — aligning customer journeys, user research and feedback loops with team priorities and stakeholder needs
Elevate payments expertise across the crew — coaching others on scheme economics, checkout dynamics, settlement flows and the broader eCommerce ecosystem
Translate commercial opportunity into product decisions — determining ROI, shaping pricing inputs and linking feature investment to merchant activation, revenue and competitive positioning
Lead in a complex regulated environment — advising on scheme compliance, regulatory obligations and operational risk, and presenting to governance forums and senior leadership
Collaborate across cross-functional squads including Technology, Risk, Operations, Go-to-Market, Sales Enablement and Customer teams
Measure what matters — approval rates, checkout conversion, merchant NPS, activation and revenue — and use it to influence prioritisation and investment decisions
We're interested in hearing from people who have
Deep eCommerce payments expertise — you've lived this space for years and understand how online payments work end-to-end, from checkout through authorisation, clearing and settlement
Scheme and network fluency — Visa, Mastercard, eftpos, Amex — including interchange, tokenisation, 3DS and how they impact merchants. You can advise others on regulatory and scheme implications
Significant gateway, acquirer, processor or payment orchestration platform experience — from a product management perspective, with a track record of shaping product direction
Proven product leadership — you've owned and evolved a product roadmap, driven strategic prioritisation, and influenced senior stakeholders with compelling performance insights and commercial reasoning
Advanced discovery and experimentation capability — you embed hypothesis-driven development and evidence-based decisions into team ways of working, not just your own
Strong customer and user experience orientation — you align customer journeys with team and stakeholder needs, and ensure user research is woven into the product development process
Comfort leveraging AI and data tools to support product decisions and ways of working
Awareness of the competitive landscape — you stay across what global and local PSPs are doing, and you have a view on what matters
Advanced regulatory and governance capability — you can advise on compliance obligations, present to governance forums, and coach others on the regulatory environment
Confidence leading through ambiguity — you make timely decisions when information is incomplete and role model adaptability for others
Risk mindset
All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks. In this role, a strong risk mindset means you instil a culture of risk awareness across the team — proactively identifying and managing scheme, regulatory and operational risks, implementing controls, and ensuring the crew learns from incidents and near-misses.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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