Senior Principal Engineer - (Genesys Cloud/Nice InContact/Vonage/RingDNA/Amazon Connect)

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Position Overview

Autodesk is looking for an experienced Principal Developer to join our dynamic team. As a Principal Developer, you will play a pivotal role in designing, coding, testing, and implementing Salesforce solutions that align with our business needs. You will collaborate with various stakeholders to ensure the Salesforce platform effectively supports our operations and business processes. You will report to a manager in the U.S.

Location: Bengaluru, IN (Hybrid)

Responsibilities

• Engineering and administration experience with some or all of the following systems: Genesys Cloud, Nice InContact, Vonage, RingDNA, Amazon Connect

• Implementing global contact center telephony where agents and customers span multiple countries and regions

• Implementing security and compliance requirements specific to various countries and regions

• Managing global telephony quality monitoring and test automation platforms such as Cyara, Spearline, and Klearcom

• Developing custom API-based integrations between Salesforce and telephony systems

• Experience with telephony protocols and network topologies such as MPLS, SIP, PSTN, GSM, LTE, TCP/IP, SBC, QoS, and DNS

• Integrating Salesforce Service Cloud Voice with BYOT telephony partners

• Configuring and developing Salesforce Omni-Channel features

• Collaborating with stakeholders to gather and analyze complex requirements, providing expert guidance to align solutions with strategic goals

• Leading the design and architecture of voice and telephony solutions, ensuring they are scalable, efficient, and adhere to best practices. Making important technical decisions and providing architectural guidance

• Leading complex integration projects, including designing integrations with other applications using APIs, middleware, and connectors. Ensuring data integrity and flow

• Defining and overseeing advanced testing strategies, including unit tests, integration tests, and user acceptance tests for complex scenarios, ensuring comprehensive test coverage

• Planning and leading complex deployments of voice and telephony systems configurations and code, ensuring smooth transitions between environments and minimizing downtime

• Ensuring comprehensive documentation of complex solutions, including technical specifications, data models, and release notes. Maintaining documentation standards

• Defining governance standards to maintain the long-term maintainability and scalability of complex solutions. Implementing advanced development methodologies

• Providing leadership within the development team, coaching junior developers, and leading by example to foster continuous improvement

• Collaborating with other senior team members, administrators, business analysts, and project managers to lead and coordinate complex projects to successful completion

• Leading training sessions and knowledge-sharing activities to empower team members

• Managing relationships with third-party vendors, evaluating solutions, and selecting appropriate apps and components for complex requirements

• Ensuring that solutions comply with legal and regulatory standards relevant to our industry and implementing advanced security and compliance measures

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)

• 12+ years of experience as an engineer in the areas of Contact Center, Voice and Telephony, and Salesforce

• Knowledge of BYOT, with experience in Salesforce integrations and data management

• Familiarity with best practices in Salesforce development and design patterns

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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