Senior Operations Specialist

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role
As a Senior Operations Specialist, you will support the Manager, Member Accounts within Member Operations to ensure the consistent delivery of AustralianSuper’s products and services for members and employers. You will provide expert operational guidance, manage complex queries, oversee service providers and contribute to continuous improvement and change initiatives across the Fund.
 

Key duties include but are not limited to;

• Oversee administrators to ensure services are delivered in line with contractual obligations and manage exceptions
• Conduct and support Operational Due Diligence across services under team oversight
• Collaborate with internal teams and external vendors to ensure consistent service delivery
• Resolve operational issues promptly, escalating where required
• Provide expert guidance and decision-making on delivery of products and services
• Review business rules, communications and standard letters to ensure alignment with legislation and agreed processes
• Act as a subject matter expert across legislative change and business-wide projects
• Manage operational queries, incidents, reporting, and contribute to quality and audit processes

What You’ll Need

• Significant experience in superannuation administration and operations (typically 5+ years)
• Strong understanding of the superannuation industry and associated regulatory environment
• Excellent communication skills with the ability to interpret complex technical documents and policies
• Proven ability to collaborate across teams while also working autonomously
• Experience managing vendors or service providers and overseeing operational performance
• Tertiary qualification in Business, Finance, Superannuation or a related discipline (desirable)
• Exposure to business analysis or operational process improvement (desirable)
   

Please note role is a 12 month fixed term contract

Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice
 

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.