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At MMS, our purpose is simple but powerful: to make a difference in people’s lives. Our culture is defined by unity and purpose — we believe we are better together. That means fostering inclusion, prioritising people, and delivering excellence for the customers and communities we serve.
This role sits within our NDIS business, Plan and Support Services (PSS), where we are dedicated to empowering Australians with disabilities to live their lives with choice and control.
We are seeking a Senior Manager – Operational Risk to lead and evolve our operational risk management framework. This is a key leadership role with oversight across plan management, contact centre operations, and invoice processing and payments. You’ll play a critical role in safeguarding service quality, financial accuracy, and regulatory compliance — all while embedding a strong, proactive risk culture throughout the organisation.
Key Responsibilities
You will lead risk management initiatives across six core areas:
- Risk Identification, Assessment & Control – proactively identify, assess, and mitigate operational risks, with a focus on process and control design.
- Compliance & Regulatory Oversight – ensure adherence to NDIS guidelines and other regulatory requirements.
- Business Continuity & Incident Management – strengthen resilience through well-tested plans and rapid incident response.
- Reporting & Data Analysis – deliver insights through risk reporting and data analysis for executive and board stakeholders.
- Risk Culture & Continuous Improvement – champion risk awareness and foster a culture of accountability and learning.
- Stakeholder Engagement & Collaboration – work closely with senior leaders, operational teams, and Group Risk to embed best practice.
About You
To be successful in this role, you’ll bring:
- Proven experience in Line 1 operational risk and operational resilience roles.
- Demonstrated expertise in designing, testing, and assuring controls, through audits and risk assurance activities.
- Minimum 5 years’ experience in financial services or another regulated sector.
- Deep understanding of operational risk frameworks, control testing methodologies, and incident management.
- Familiarity with contact centre operations and/or financial transaction processing.
- Experience preparing high-quality reports and insights for executive and board-level audiences.
- Knowledge of privacy, data protection, and applicable Australian legislation.
- Experience with CRM platforms such as Salesforce is advantageous.
Why Join Us?
- Work with purpose in a high-impact role supporting people with disabilities.
- Be part of a growing organisation Collaborate with passionate, values-driven professionals.
- Enjoy a flexible, inclusive workplace that prioritises your wellbeing and development.
Ready to Make a Difference?
If you're an experienced risk professional who thrives in dynamic, customer-focused environments, we’d love to hear from you. Apply now and be part of a team that truly matters.
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
McMillan Shakespeare Melbourne, Victoria, AUS Office
Melbourne Central Tower, Level 21, 360 Elizabeth Street, Melbourne, Victoria , Australia, 3000
