We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.
About the Role
The Senior Manager, Enterprise Performance & Improvement is responsible for driving operational excellence, continuous improvement and operating model implementation across Enterprise Services.
Reporting to the Head of Enterprise Operations & Performance, the role partners with leaders and subject matter experts to identify, deliver and embed initiatives that improve efficiency, service quality and organisational performance.
The role acts as a key connector across functions, helping translate enterprise priorities into practical improvements and measurable outcomes.
Key Duties and Responsibilities:
Lead enterprise and cross-functional initiatives that drive operational excellence, continuous improvement and service delivery outcomes.
Identify, assess and implement opportunities to improve efficiency, effectiveness and the customer experience across Enterprise Services.
Facilitate process reviews, operational diagnostics and improvement programs, supporting sustainable outcomes across people, process and technology.
Support the implementation, optimisation and maturity of the Enterprise Services operating model, including frameworks, standards and ways of working.
Drive consistency, simplification and standardisation across business processes and service delivery activities.
Partner with leaders and subject matter experts to deliver improvement initiatives and enterprise priorities.
Support business case development, implementation planning and benefits realisation activities.
Monitor, measure and report on operational performance, initiative progress and realised value.
Provide trusted advice and recommendations on operational performance and improvement opportunities.
Build continuous improvement capability and promote a culture of service excellence, collaboration and enterprise thinking.
Skill/Attribute required
Strong stakeholder management, facilitation and influencing skills.
Demonstrated ability to work across multiple teams and functions in complex environments.
Strong analytical, problem-solving and communication skills.
Ability to translate strategic priorities into practical operational outcomes.
Enterprise mindset with a focus on collaboration and achieving shared outcmes.
Professionalism, integrity and sound judgement.
Qualifications and Experience required:
Tertiary qualification in Business, Operations, Management or a related discipline.
Demonstrated experience in operational excellence, business improvement, transformation or consulting environments.
Proven experience leading process improvement and operating model implementation initiatives.
Experience working across multiple business functions and navigating complex organisational environments.
Strong analytical and reporting capability, including measuring and tracking business outcomes.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]
