The Senior Manager Customer Excellence will lead customer collaboration efforts across Australia and New Zealand, focusing on improving key service metrics, enhancing customer satisfaction, and optimizing the supply chain network. The role involves creating high-performance teams, driving KPIs, managing customer relationships, and contributing to strategic planning processes with various teams within Kraft Heinz.
Job Description
Summary
The purpose of this role is to lead the customer collaboration agenda across Australia and New Zealand and bringing the voice of the customer to the Kraft Heinz Leadership team.
Key deliverables will be focused on service, driving growth, reducing cost to serve, along with end-to-end network optimization across Australia and New Zealand.
With the support of your Customer Excellence Managers in your team, t his role exists to improve our key m etrics ( CFR, RDD & OTIF ) , enhance our service to our customers through focusing on their KPIs (DIF, DOT, DIFOT & OBSL) as well as increasing supply chain efficiencies to become a supplier of choice.
Key Responsibilities
- Creating a High-Performance team across the region by for creating a strong learning and performance culture, building a strong leadership base for development throughout supply chain
- I dentify and implement action-plans in driving KPIs across ANZ
- Drive the Supply Chain Joint Business Planning agenda between Kraft Heinz and Customers
- Manage the Annual Advantage Survey Plan for KH ANZ Driving a collaborative agenda with commercial
- Delive r Advantage Survey targets through a clearly aligned Plan with each customer in the ANZ Network
- Lead the Integrated Planning Process with Supply, Logistics, Sales, Finance and Commercial teams
- Be the face of Kraft Heinz within customers and maintain healthy relationships to become their supplier of choice
- Key contributor to the S&OP LT to help drive increased Engagement and delivery of AOP
About you:
- Advanced Excel, PowerPoint
- High data analysis capability
- Power BI/Tableau & SAP (desired, not essential)
- Excellent communication skills and confidence to hold meetings at a higher level
- Advanced Negotiation skills
- Tertiary qualification - Bachelor's Degree; preferably in Supply Chain, Engineering, Analytics, or other technical focus areas
- 10-15 years' experience in logistics and customer facing roles, preferably in the FMC G industry
- Exceptional customer relationship management and stakeholder engagement
- Outstanding team leadership experience
- Strong financial acumen in a supply chain environment
- Building and leading multiple supply chain projects and strategies
- You can travel ~25% of the time
About us:
- Hybrid Working - Flexibility around when and where you work.
- Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
- Parental Leave - paid time off for both primary AND secondary caregivers
- Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
- Great Place to Work certification in Australia.
- In House Training Programs
- Corporate Discount Programs & Novated Leasing - Utilize a range of discount programs (gym membership, health insurance, banking)
#LI-DNI
Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
Excel
Power BI
SAP
Tableau
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