At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
Australia’s $4.5 trillion superannuation industry is facing into a shifting landscape influenced by increased regulatory pressures, disruptive technologies, changes in demographics and ever-changing member expectations. It is critical that we understand and address these forces of change and are also able to adapt at a faster pace to respond to new challenges and capitalise on new opportunities.
Success in this role is demonstrated through effective team leadership, strong operational control execution, timely management of member-facing fraud and financial crime matters, continuous improvement of operational processes, and delivery of positive member and business outcomes.
This is a permanent role based in Melbourne.
Key responsibilities include:
- Lead, coach and develop a specialist operational fraud team; build capability in fraud assessment, investigation quality, decision-making, controls discipline and member-sensitive communication; and foster a high-accountability, psychologically safe and continuous improvement culture;
- Ensure timely triage, case management, decisioning and resolution of suspected fraud events; and balance member protection, operational efficiency, regulatory obligations and member experience;
- Oversee outsourced financial crime monitoring and fraud detection services; monitor service performance, quality, timeliness, escalation pathways and control effectiveness; and hold providers accountable for agreed service standards, reporting, remediation and continuous improvement;
- Design, document and maintain operational procedures, controls and decision frameworks for member fraud management; ensure controls are consistently applied across the domain, and identify control gaps and implement practical improvements;
- Provide fraud insights, operational reporting and risk-based recommendations to senior leadership and governance forums; track fraud trends, incidents, root causes, control failures, emerging risks and member impact; and support incident management, breach assessment and regulatory reporting inputs where required;
- Embedding Group Risk policies, standards and controls across frontline teams, ensuring consistent execution, issue identification, remediation, documentation and escalation;
- Partner with Risk, Compliance, Legal, AML/CTF, Technology, Data, Operations and external administrators; build clear operating rhythms and escalation channels across a complex internal structure; and influence teams that may not report directly into the role;
- Improve fraud detection, workflow management, case quality, data visibility and operational controls; use data, root cause analysis and lessons learned to strengthen prevention and reduce repeat issues; and contribute to automation, analytics and technology uplift opportunities.
What You’ll Need
- Superannuation, financial services or regulated operations experience;
- Fraud, financial crime, scams, identity takeover or payments risk knowledge;
- Experience embedding approved policies, controls and operational processes within a first-line environment while maintaining separation from second-line oversight and assurance;
- Experience managing outsourced service providers and operational delivery partners, including performance oversight, issue escalation and control adherence;
- Case management and investigation discipline;
- Stakeholder influence across complex structures;
- Data-led decision-making and reporting;
- People leadership and team capability uplift;
- Regulatory awareness and incident governance;
- Strong judgement in balancing risk, member outcomes and operational practicality;
- Demonstrated experience leading specialist operational teams and managing competing priorities in complex operational environments.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.
https://www.australiansuper.com/careers/candidate-privacy-notice
Australian or New Zealand citizenship or Australian permanent residency status is required.
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper Melbourne, Victoria, AUS Office
Melbourne, Australia
