At Zendesk, we’re driven by a simple but powerful mission: to make customer experiences effortless. Our products empower thousands of businesses around the world to build deeper relationships with their customers through fast, reliable and beautifully simple support experiences.
Now, we’re taking that mission to the next level with Action Builder - our cutting-edge low-code/no-code automation platform. Action Builder enables teams to design powerful workflows without writing a single line of code, seamlessly connecting apps, data, and AI-powered agents to automate tasks and streamline operations at scale. It’s the foundation of our next-generation iPaaS offering and plays a critical role in shaping the future of customer support automation.
If you’re passionate about creating an intuitive user experience, building developer-friendly platforms, and solving meaningful problems for our customers at scale, this is your opportunity to make a lasting impact!
The Role
We’re looking for a Senior Frontend Engineer to join our growing engineering team to help drive the evolution of Action Builder. You’ll play a key role in delivering a best-in-class interface for designing integrations and automations, enabling users to create complex workflows with clarity and ease.
You’ll work in a cross-functional squad alongside backend engineers (Go, Node.js), designers, and product managers to bring powerful, scalable features to life - features that will be used by thousands of businesses and millions of end users globally.
What You’ll Do EverydayDesign and build robust, reusable frontend components using TypeScript, modern React frameworks and Node.js
Own and drive frontend architecture decisions for the Action Builder UI and related features.
Collaborate with backend engineers working in Go and Java to shape APIs and define integration boundaries.
Partner with Product and Design to deliver polished, user-centric experiences that simplify complex automation logic.
Champion frontend performance, accessibility and maintainability across the platform.
Upskill teammates on frontend expertise and mentor junior engineers.
What You Bring
5+ years of experience building modern, scalable frontend applications in JavaScript/TypeScript.
Expertise in React (or similar frameworks) and deep knowledge of frontend design patterns, component architecture and state management.
Proven ability to work across the stack and collaborate with backend engineers on API contracts and system design.
Familiarity with GraphQL, Restful APIs and backend languages like Go and Java.
A strong product mindset - you care deeply about user experience, performance and delivering customer value.
Excellent communication skills and a collaborative, team-first approach.
Bonus: experience working on integration platforms, automation tools or low-code/no-code environments.
Why You’ll Love Zendesk
A mission-driven company with a strong focus on building impactful customer service products
A vibrant, inclusive culture with a strong engineering community in Melbourne
Flexible hybrid/remote work arrangements from our Melbourne hub
Support for learning and development, including career growth paths and educational budgets
Competitive compensation, benefits and generous leave policies
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
