The role / impact
As a Senior Engineer - AI Builder in Operational Tools & Workflows, you will bring an engineering mindset to design and rapidly ship internal tools and automations that remove toil across our Product & Technology organisation. Your work directly empowers leaders and frontline teams to focus on launching innovative products by automating essential operating rhythms and reducing manual tasks.
In this hands-on role, you will apply modern AI and engineering techniques to build scalable software solutions, connect key data systems, and champion continuous improvement. You will also mentor team members across the business operations community, helping others build confidence and capability in using modern AI tooling.
The team / how they connect
You will join the Global Product & Technology Operations team, serving as a critical engine within the organisation's overall operating structure. Working alongside Embedded Operations Managers, Technical Program Managers, and senior leaders, you will translate operational challenges into elegant technical solutions. Together, the team fosters a highly collaborative, high-performing culture built on curiosity, shared ownership, and modern engineering practices.
Initially, the role will focus on
Designing and delivering internal operational tools for status reporting, headcount management, and automated roadmapping
Applying AI-first engineering, using large language models and coding agents to automate complex manual workflows
Integrating platforms across the systems landscape, including Jira, Confluence, Workday, and data warehouses via APIs
Proactively scanning operating models to prototype new AI-enabled solutions that eliminate friction and scale smoothly
Here are some of the things we are looking for
A background in software engineering, with proficiency in languages such as Python or TypeScript and experience with full-stack tool creation
Hands-on experience applying artificial intelligence tools, coding agents, and low-code frameworks to deliver production-ready software
Practical skill in evaluating whether to build custom software, implement low-code workflows, or extend existing SaaS platforms
Experience integrating systems through APIs and designing clean data structures using tools like Jira, Confluence, or enterprise data warehouses
A strong product mindset that treats internal stakeholders as valued customers, paired with a drive for rapid prototyping
Natural curiosity about organisational design, coupled with an ability to communicate comfortably across both engineering and business operations audiences
Where and how you can work
This role is open to applicants based in Australia or New Zealand. We offer flexible working arrangements that combine remote focus days with in-office collaboration time. Our modern office spaces are designed to support flexible work styles, community engagement, and team connection events.
Xero Hawthorn West, Victoria, AUS Office
Xero Melbourne (HQ) Office
Xero’s head office in Australia is in the buzzing suburb of Hawthorn, a stone’s throw from the CBD. Here, a diverse mix of Xeros work in both global and regional teams.
