Senior Data & Insights Analyst

Senior Data & Insights Analyst, Retail Solutions 

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

About the role  
   

We are seeking a Senior Data & Insights Analyst to add value and contribute to the success of the Retail Solutions team through the in-depth analysis of customer data, attaining insights and transitioning these to the development of initiatives designed to reduced Gross NAT, improve revenue, optimise costs, drive process improvements and improve the customer experience.  

This role has a national focus and will support the Retail Solutions team objectives towards Zero Gross NAT across the Transurban business. The position will utilise models and data to optimise Transurban’s product and customer offering and assess new treatment / contact strategies to align to segmentation.

A key aspect of the role will be the generation of customer insights, models and recommendations, to support identified opportunities of the NAT team. The role will also be responsible for supporting the tracking and measurement of benefits of Gross NAT reduction initiatives. The role should use data and analysis techniques to challenge existing processes and also present new ways of viewing and understanding our business.  

Day-to-day, you will:     

• Develop data models to enable the Retail Solutions team and broader business to undertake strategy reviews and optimisation 

• Work with other data and analytics teams across Customer and Technology to ensure a holistic approach to reducing Gross NAT 

• Build models to identify customer needs and actions 

• Develop customer segmentation model, fit for purpose to support identification and delivery of the highest value initiative of the Gross NAT team and appropriate use cases 

• Support the evaluation and design of new tools, packages and software required to work collaboratively with Transurban’s Data Science, Machine Learning and AI teams 

• Present findings both formally and informally to influence business decisions. 

This role will suit someone with transferrable skills and experiences, including:     

• At least 2 years' experience in an analytical role solving analytical problems using quantitative approaches 

• Experience in manipulating and analysing complex, high-volume, high-dimensionality data from varying sources 

• Fluency with at least one scripting language  

• Familiarity with relational databases and SQL 

• Expert knowledge of an analysis tool such as SAS  

• Experience working with large data sets  

• Strong interpersonal, oral and written communication and presentation skills 

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
   

• A range of flexible working options 

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well  

• Learning and development opportunities to support your career interests 

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  

• Social activities and groups 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
   

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.