TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
Here’s the impact you will make and what we will accomplish together
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.
As part of our Food, Beverage and Consumer Goods team, you’ll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness. The Senior Customer Success Partner reports to the Customer Director, APAC of TELUS Consumer Goods and acts as one of the key operators within the Sales & Customer Team, responsible for the growth and retention of a portfolio of customers. The role is focused on APAC and TPx and Retail Execution products which may expand over time.
The Customer Success Partner should be experienced in working with a range of clients with multiple stakeholders and worked in a software / services provider.
Here’s how:
- Managing churn and increasing customer retention
- Creating a minimum-viable onboarding process with in-app guidance
- Educating customers with in-app help and improving customer experience
- Driving account expansion and growing lifetime value
- Collecting customer feedback and closing feedback loops
- Building relationships by providing consistent value and fostering customer loyalty
- Mapping customer success journeys to spot and remove friction
- Building and implementing the right customer success playbook
- Liaising with the sales team to understand customer needs
- Liaising with the marketing team for better user insights
- Support both short term and long-term opportunities aligned to customer needs to meet revenue targets
- Establish multiple contacts within the organization to ensure engagement continues regardless of client resource churn.
- Understand and be able to effectively communicate our advantages over the competition
- Work with Product Strategy to identify new propositions and offers so that it they are aligned to each client’s business and needs
What you bring to this role
- Customer Success experience with SaaS software solutions, including knowledge of TPM and Retail Execution capabilities.
- Significant experience in related industries including Retail Execution, Software Sales, Consulting, Market Research, Agencies, Consumer Packaged Goods, Technology, and 3rd party Services.
- Proven track record of sales support, client leadership and ownership, & demonstrated success in developing client relationships.
- Ability to coach and develop capability in others.
- Strong presence and ability to engage at different levels of client organization (Exec Sponsors, IT, Sales and Finance Leaders) – decision makers.
- Proven ability to develop and execute growth strategies, with unwavering ability to work collaboratively with internal and external teams.
- Strong consultative, analytical, problem solving and critical thinking skills. Strong aptitude for driving innovation internally and at the Client level.
- Strong track record at successfully meeting/exceeding business/revenue targets and driving impact.
- Superior communication, influencing and negotiation skills.
- Highly motivated, self-starter, driver of change and transformation.
Join us
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let’s make the future friendly.
Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
This is Full-Time, Remote role. Some travel may be required.
