Provides clinical support and ClinCheck troubleshooting to orthodontic customers, trains internal employees and doctors, develops clinical education and marketing content, supports key accounts and clinical projects, coordinates local studies, collaborates with clinical leaders and KOLs, and represents Align at professional events. The role requires approximately 20–50% travel for customer visits, education events, and training.
Job Title: Senior Clinical Support Specialist
Job Summary
This position is responsible for handling clinical-related issues, internal and external, for Align Technology in Taiwan. Responsibilities fall in four broad categories but may not be limited to:
1. Training of customers (doctors) and/or speaking in clinical settings on behalf of the company,
2. Clinical Support to customers especially on ClinCheck, attachment and troubleshooting,
3. Contributor or review of clinical content of doctor education/marketing materials and internal clinical education materials.
4. Closely work with clinical manager to support key customers and lead some projects such as training, event, proofreading as assigned.
Job Summary
This position is responsible for handling clinical-related issues, internal and external, for Align Technology in Taiwan. Responsibilities fall in four broad categories but may not be limited to:
1. Training of customers (doctors) and/or speaking in clinical settings on behalf of the company,
2. Clinical Support to customers especially on ClinCheck, attachment and troubleshooting,
3. Contributor or review of clinical content of doctor education/marketing materials and internal clinical education materials.
4. Closely work with clinical manager to support key customers and lead some projects such as training, event, proofreading as assigned.
Key Responsibilities
Job Description
§ Manage day to day tasks within Clinical department
§ Provide ClinCheck review and clinical support to customers, especially key accounts.
§ Handle ClinCheck related complaint and troubleshooting.
§ Clinical Training (internal) – Establish and oversee internal clinical education (to Align employees), in particular Clinical and Sales.
§ Represent Align clinical present at academic and professional Align events to customers.
§ Provide clinical feedbacks to research project and new product launch to improve products.
§ Work with local KOL and speaker in the development of publications that can be used by AT as case studies
§ Follow departmental procedures to obtain 100% accuracy and completeness in all areas
§ Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
§ Coordinator of local clinical studies
§ Participate in and lead some clinical projects
§ Spend approximate 20-50% working time to travel and support local education events, customer visit or take training.
§ Participate in proactive team efforts to achieve departmental and company goals.
§ Perform other duties as assigned.
§ Manage day to day tasks within Clinical department
§ Provide ClinCheck review and clinical support to customers, especially key accounts.
§ Handle ClinCheck related complaint and troubleshooting.
§ Clinical Training (internal) – Establish and oversee internal clinical education (to Align employees), in particular Clinical and Sales.
§ Represent Align clinical present at academic and professional Align events to customers.
§ Provide clinical feedbacks to research project and new product launch to improve products.
§ Work with local KOL and speaker in the development of publications that can be used by AT as case studies
§ Follow departmental procedures to obtain 100% accuracy and completeness in all areas
§ Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
§ Coordinator of local clinical studies
§ Participate in and lead some clinical projects
§ Spend approximate 20-50% working time to travel and support local education events, customer visit or take training.
§ Participate in proactive team efforts to achieve departmental and company goals.
§ Perform other duties as assigned.
Skills, Knowledge & Expertise
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Highly Organized
§ Action Oriented
§ Takes initiative
§ Results oriented with proven experience
§ Independent and able to work autonomously
§ Strong time management skills
§ Task-oriented-Quick to respond
§ Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills
§ Experienced with Invisalign IDS, ClinCheck software, ClinCheck review and troubleshooting would be a plus
§ Great communication skills
§ Knowledgeable on orthodontics and clinical treatment would be a plus
Education [Degree or equivalent experience]
§ Bachelor degree of dentistry/dental technician/Oral Healthcare
§ Fluent in English
§ More than 3-year experience as a clinical specialist or equivalent with enough Ortho clinical & product knowledge.
For more information, please contact [email protected].
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Highly Organized
§ Action Oriented
§ Takes initiative
§ Results oriented with proven experience
§ Independent and able to work autonomously
§ Strong time management skills
§ Task-oriented-Quick to respond
§ Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills
§ Experienced with Invisalign IDS, ClinCheck software, ClinCheck review and troubleshooting would be a plus
§ Great communication skills
§ Knowledgeable on orthodontics and clinical treatment would be a plus
Education [Degree or equivalent experience]
§ Bachelor degree of dentistry/dental technician/Oral Healthcare
§ Fluent in English
§ More than 3-year experience as a clinical specialist or equivalent with enough Ortho clinical & product knowledge.
For more information, please contact [email protected].
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
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