We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description- Great opportunity within our Airline Operations Technology team
- Working on challenging and exciting initiatives
- Two permanent roles based at our Victoria Cross head office, offering flexible hybrid working options.
The Senior Business Analyst will support the delivery of key projects and lead coordination of software and system changes focusing on business processes, new products, and operational improvements. As part of the Airline Operations Technology team, you will work with the business to support projects and initiatives from ideation to completion. This role may entail escalation of Operational Support for critical applications under the portfolio.
Key responsibilities:
- Applying best practice BA methodologies including effective use of data and process modelling, to clearly define business and system requirements
- Liaising with technical delivery teams and vendors to deliver outcomes
- Facilitating stakeholder meetings to communicate updates and drive project outcomes
- Analysing and designing solutions, working with product owners and architecture team to document solutions that meet business requirements
- Coordinating with technical delivery/development teams and vendors
- Validating and testing changes, working with users and testing teams to complete testing, and support Testing and Quality Assurance through documentation of testable requirements
- Managing software changes and releases, including preparing delivery and implementation plans and managing application configurations
- Planning and executing implementation/cutover activities
- Evaluating planned system and software changes to minimise risk and operation issues, ensuring changes are documented according to IT Change Management processes.
- Documenting existing and new processes as required, promoting standard operating procedures and updating the team’s knowledge base and delivery templates
- Providing additional support to systems support teams when needed
- Where required, assist with planning and managing system implementation including user training, change and communication planning and delivery
You’ll have:
- Minimum 5 years’ experience working in a business analyst role
- Tertiary qualification in business / Information Technology and/or CBAP beneficial
- Experience with both Agile and Waterfall project methodologies to deliver successful outcomes in large-scale IT project initiatives
- Strong stakeholder engagement and management skills
- Ability to analyse quantitative data to pinpoint problems and opportunities
- Proven ability to work collaboratively with cross-functional teams
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences.
- Strong business acumen with the ability to understand commercial, operational and customer experience impact
- Airline or travel industry experience is desired
Your life at Jetstar is unlike any other
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take off together
We can’t wait to hear from you.
Applications will close on the 18th of June 2026 - Apply at the earliest to be considered!
