Jobs at Qantas

Designs and evolves Jetstar’s enterprise cloud data platform as an internal product. The role builds self-service tooling, Infrastructure as Code, CI/CD patterns, security and governance controls, observability, and reliability standards. It also optimizes cloud costs through FinOps, translates engineering needs into reusable platform capabilities, influences architecture, and mentors engineers across the platform ecosystem.

Develop and execute Jetstar’s external communications, media relations, and reputation-management activities across Australia and New Zealand. Responsibilities include managing media enquiries, drafting releases and external content, building journalist relationships, supporting campaigns and media events, monitoring coverage, and assisting with crisis and issues communications alongside senior leaders and Qantas Group communications teams.

Build and improve secure CI/CD pipelines, automate infrastructure with Infrastructure as Code, and manage AWS cloud environments. Embed security controls into delivery pipelines, monitor application and infrastructure health, remediate vulnerabilities, and improve DevSecOps tooling and processes. The role collaborates across engineering, product, and cybersecurity teams to enhance reliability, scalability, resilience, and operational efficiency.

Design and lead architecture for Jetstar’s modern enterprise data platform centered on Snowflake. Responsibilities include data ingestion, transformation, modelling, access, governance, real-time analytics, reusable architecture standards, and legacy data warehouse migrations. The role requires strong data modelling and dbt expertise, plus the ability to communicate architectural decisions and trade-offs to technical and non-technical stakeholders.

Own Jetstar’s Financial Services portfolio across insurance, payments, and emerging products, with end-to-end P&L accountability. Develop strategy, manage partnerships, launch products, improve profitability and customer experience, oversee regulatory compliance, and lead cross-functional delivery across multiple markets. Manage portfolio performance, business cases, commercial negotiations, reporting, and stakeholder relationships while coaching a Commercial Specialist.

Supports growth of Jetstar’s financial services portfolio, including travel insurance and payment products. Responsibilities include performance reporting, customer and market analysis, campaign execution, pricing and loss-ratio analysis, business cases, RFP coordination, governance, invoicing, revenue reconciliation, product launches, user acceptance testing, and partner management. The role works across Digital, Marketing, Technology, underwriting teams, and external financial services partners to improve commercial performance and customer engagement.

Drives revenue growth and customer engagement across Jetstar’s Ground Experience portfolio, including car hire, parking, transfers, and rideshare. Responsibilities include performance reporting, commercial analysis, campaign coordination, partner management, car hire strategy and RFP support, revenue reconciliation, product testing, and user acceptance testing. The role collaborates with Digital, Marketing, Technology, suppliers, and external partners to identify growth opportunities and launch new products.

Storeperson responsible for warehouse operations supporting aircraft servicing, including receiving, binning, issuing, packing, dispatching, and controlling aircraft parts and client stock. The role monitors inventory, prioritizes tasks, meets strict deadlines, supports distribution, and contributes to process improvements. It requires rotating day and night shifts, forklift operation, warehouse and freight management system experience, accurate work in controlled areas, and eligibility for a Red ASIC identification card.

Leads end-to-end customer experience strategy, research, UX/UI design, journey improvement, and experience performance across a digital product domain. Partners with Product, Technology, Commercial, and Operations teams to influence roadmaps and customer outcomes. Manages and develops a UX/UI design team while championing accessibility, human-centered design, consistency, and design excellence. The role is based in Melbourne with a hybrid schedule and requires experience in digital design leadership within a high-volume transactional environment.

Leads Jetstar’s digital customer experience strategy and capability development. Builds CX frameworks, measurement systems, research practices, and insight capabilities to guide customer-centred decisions across Product, Design, Commercial, Engineering, and Technology. The role leads customer research, journey mapping, service design, stakeholder influence, and capability building while translating customer needs and data into digital priorities and improvements.

Shape Jetstar’s commercial strategy for the customer shopping and booking journey. Identify and size opportunities, consolidate priorities, assess dependencies, and inform investment and roadmap decisions. Partner with senior Commercial, Digital, and Technology leaders to translate strategy into measurable outcomes. Develop business cases, financial models, planning frameworks, and actionable long-term plans while balancing near-term value with future modern-retailing capabilities.

Shape Jetstar’s post-booking commercial strategy across customer engagement, ancillary retailing, self-service, airports, and inflight experiences. Identify and size opportunities, develop financial models and business cases, prioritize investments, and translate complex analysis into actionable recommendations. Partner with senior leaders across Commercial, Digital, Technology, and Operations to balance revenue growth, customer experience, operational realities, costs, and long-term capability development.