Senior Business Analyst

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.
Here’s what you can expect from us

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
 

Make a Difference

The Senior Business Analyst will assist customers in achieving strategic objectives by analysing complex business problems and opportunities, generating critical insights, and making data-driven recommendations to support informed decision-making and strategic planning. This role will leverage analytical expertise to identify trends, evaluate potential solutions, and drive actionable outcomes. Additionally, the Senior Business Analyst will collaborate with stakeholders to gather and document detailed business requirements, ensuring alignment with organisational goals and project objectives while enhancing digital health experiences for all.

Key Responsibilities

This is how you’ll bring the purpose of your role to life.

The Senior Business Analyst plays a crucial role in driving informed decision-making and enhancing business processes.

Analysis and Recommendations

• Lead the analysis of complex business problems and opportunities, providing insights and recommendations to drive informed decision-making and strategic planning.

• Define business problems, propose practical solutions, and effectively present these to both internal and external stakeholders, including government departments.

• Collate, analyse, and interpret data to provide actionable insights and recommendations, supporting data-driven decision-making and continuous improvement efforts.

• Support project management activities by providing expert analysis and recommendations, contributing to project planning, execution, and evaluation.

• Present recommendations to stakeholders to facilitate decision-making.

• Identify gaps in proposed solutions and facilitate the remediation of those issues.

Stakeholder Engagement and Relationship Management

• Collaborate with stakeholders to gather and document detailed business requirements, ensuring alignment with organisational goals and project objectives.

• Facilitate workshops and meetings to elicit and validate business requirements, ensuring that all stakeholder needs are understood and addressed.

• Work directly with clinical stakeholders to understand operational and care delivery processes and ensure alignment with proposed solutions.

• Manage relationships with Government Departments, external consultants, and vendors, overseeing the delivery of projects and services as well as ensuring that contractual obligations are met.

• Create detailed reports and documentation to communicate findings, recommendations, and project status to stakeholders, ensuring transparency and alignment.

• Provide technical guidance and support for junior team members.

• Prepare clear, concise documents, reports, and presentations that translate complex business problems, analysis, and insights into simple, actionable recommendations for stakeholders.

• Plan and facilitate workshops and discussions with stakeholders to ensure alignment, gather feedback, and support informed decision-making on critical business needs, opportunities, and solutions.

Best Practice and Measuring Performance

• Develop and maintain comprehensive business process models, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.

• Stay current with industry trends and best practices, applying this knowledge to enhance business analysis techniques and methodologies.

Future Ready Capabilities

At Telstra Health, we recognise that the Future of Work will be in specific attributes that are critical for all of our roles. Recognising and developing these capabilities is the focus of the Future Ready initiative, encompassing ability in and commitment to:

• Innovate and Improve

• Adapt and Grow

• Collaborate and Influence

• Customer Focused

• Informed Decision-Maker

• Team Performer

• Leads the Way

About you
To be successful in the role, you'll bring skills and experience in:

• Extensive experience in business analysis roles, with a proven track record of managing complex projects and delivering actionable insights.

• Experience working as a Business Analyst on projects delivering health-based services for government departments.

• Demonstrated ability to define problems, develop solutions, and effectively communicate them to both internal stakeholders and external government contacts.

• Experience working with clinical stakeholders and understanding their operational environments.

• Experience in gathering, documenting, and analysing business requirements, with a focus on aligning solutions with organisational objectives.

• Experience in presenting complex problems to stakeholders at all levels of the business.

• Experience working with Government Departments.

• Experience in the Health Technology field.

• Strong background in process creation and improvement and data analysis, demonstrating the ability to drive efficiency and effectiveness in business operations.

• Qualifications: Bachelor’s Degree in Business Administration, Information Technology, or a related field.

• Certifications: Professional certification in Business Analysis (e.g., CBAP, PMI-PBA) is desirable.

• Education: Advanced coursework or training in data analysis, process improvement, or project management is desirable.

Required Technical Skills

SFIA Level 4

Business Situation Analysis

• Investigates complex and ambiguous business situations, adopting a holistic view to identify problems and opportunities.

• Contributes to selecting appropriate analysis approaches and techniques, conducting root cause analysis, and making improvement recommendations.

• Engages and collaborates with operational stakeholders to gather insights and validate findings.

Feasibility Assessment

• Selects and applies relevant feasibility assessment techniques to identify possible options.

• Undertakes short-listing and evaluates options, engaging with internal and external stakeholders to gather necessary information.

• Supports business case preparation, including cost/benefit analyses and risk assessments for each option.

Requirements Definition and Management

• Defines, manages, and prioritises scoping and requirements activities for medium-sized initiatives.

• Facilitates stakeholder input, challenges assumptions constructively, and enables effective prioritisation.

• Establishes requirements baselines, secures formal agreement, and ensures traceability to original sources.

Acceptance Testing

• Develops acceptance criteria for functional and non- functional requirements, ensuring alignment with business processes and rules.

• Designs, specifies, and executes test cases to validate that systems and products meet acceptance criteria.

• Collaborates with project teams to ensure comprehensive test coverage and analyses test results, reporting on issues and risks.

Data Modelling and Design

• Investigates enterprise data requirements with a focus on complexity and ambiguity.

• Plans and executes data modelling activities, selecting appropriate techniques and detail levels to meet objectives.

• Provides guidance on data structures and associated components to colleagues.

Methods and Tools

• Advises on the adoption of methods and tools, ensuring compliance with policies and standards.

• Tailors processes based on standards and evaluates methods for effectiveness.

• Reviews and enhances the application of methods and tools to improve overall effectiveness.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
 www.telstra.com.au/careers/diversity-and-inclusion or email us at [email protected] noting your preferred method of contact

Recruitment Start Date:13/05//2025

Recruitment End Date: 10/06/2025