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Position Title: Senior Associate, Solutions Engineering
Location: Australia
Your role
The Solution Engineer provides pre-sales technical support to the Sales organisation to ensure that solutions align with customer requirements and provides maximum value to the parties. The Solutions Engineer serves as the “technical face” of Digital Realty and must understand the business, operational and technical requirements of customers and present solutions while considering opportunities for up-sell, geographical cross-sell or unlocking strategic value.
The Solution Engineer is expected to build strong working relationships with colleagues both within country, within region and across the globe, whilst being the primary technical interface between the various functions involved in supporting our customers.
What you’ll do
Direct prospect engagements, including the leading of building and site tours, technical pre-sales calls and proposal generation, pricing and contract negotiations.
Understand and document customer technical needs both from a critical infrastructure and fit-out perspective, to then design and present solutions to meet those needs.
Where appropriate act as the technical Subject Matter Expert for multi-site deployments, ensuring that the approach to the design, deployment and pricing of solutions is consistent across regions.
To be the Subject Matter Experts of your region, involving attaining a deep understanding of the data centres in sub-region including, but not limited to, critical electrical/mechanical infrastructure supporting the whitespace, security features, connectivity services and other site-specific nuances.
The Solutions Engineers will take ownership for all technical requirements associated with the opportunities that they support.
Liaise with internal stakeholders, including Design Engineering & Construction (DE&C), Service
Operations, Customer Success, Asset/Portfolio and Implementation teams to ensure designed
solutions meet customer needs whilst adhering to defined standards and production requirements.
Work with other Solutions Engineers, Bid Management and Sales to serve as a coordination and
review point for technical components of customer RFI/RFPs.
Support Design Construction and Engineering (DE&C) Team by providing customer insight into future design workshops.
Produce Statements of Works (requirements capture) suitable for third party partners to produce accurate pricing for customer proposals.
Participate in forecasting, pipeline and market analysis.
What you’ll need
Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent).
Work Experience in the Data Centre sector or telecommunications for at least 3-5 years.
Prior Management experience is essential
ITIL Expert Certified is desirable but not required.
PM Certified is desirable but not required.
Experience using CAD, Visio, or other drawing-based software’s (Basic level).
Electrical, mechanical, or building services engineering experience.
Experience of using tools such as Salesforce, AutoCAD is beneficial.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
