Self-Insurance Workers Compensation Claims Benefit Specialist

Job Description:

Self-Insurance Workers’ Compensation Claims Benefit Specialist
 

Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What you will be doing

The Claims Benefit Specialist Victoria is responsible for the accurate calculation of Pre-Injury Average Weekly Earnings (PIAWE) to support weekly compensation payments for injured team members.  This involves detailed analysis of pre-injury earnings and ensuring all assessments comply with relevant state legislation, regulations and guidelines and conducting peer reviews and quality assurance and ownership of complex benefits activities.
The Claims Benefit Specialist works closely with Eligibility Case Managers to provide timely and compliant compensation calculations that support efficient and fair claims management. The Claims Benefit Specialist also takes ownership of indexation, superannuation reviews, step-downs and reductions in weekly benefits and ongoing quality assurance and legislative compliance.
 

Responsibilities and duties:
 

Claims Management

• Liaise with payroll to obtain and verify earnings data to ensure accuracy in calculations.
• Conduct detailed analysis of pre-injury earnings using payroll records.
• Accurately calculate PIAWE in line with relevant state workers’ compensation legislative and regulatory requirements.
• Ensure timely delivery of compensation calculations to support smooth claims processing.
• Maintain accurate documentation of all calculations, methodologies and supporting evidence for audit purposes.
• Identity and escalate complex cases that may impact claim decisions.
   

Customer Service

• Respond promptly and professionally to queries from stakeholders, ensuring high-quality customer service.
• Deliver a high standard of service that promotes trust and transparency.
• Support the Eligibility Case Manager in managing stakeholder expectation by providing clear timeframes and updates.
   

Risk and Compliance

• Ensure all calculations are performed in accordance with the applicable state legislation, regulatory guidelines and internal procedures.
• Keep up to date with changes in workers’ compensation laws and how they impact PIAWE calculations.
• Identify and report potential risks, discrepancies, or noncompliance within wage data or documentation.
• Contribute to internal audits and process reviews by providing clear records and justifications for calculations.
   

Teamwork

• Contribute to a positive, supportive team environment that encourages open communication, shared learning, and collective accountability.
• Collaborate closely with Eligibility Case Managers and other key stakeholders to ensure coordinated claims handling.
• Participate actively in team meetings, training, and continuous improvement initiatives aimed at enhancing efficiency and accuracy.
   

The skills you’ll be doing
 

To be successful in this role you should have:
Education:

• A qualification or certification in a Business, Finance or related field (desirable).
   

Required Skills and Experience:

• Analytical and detail orientated.
• Effective organization and time management skills, with the ability to manage competing priorities and meet timeframes.
• Strong problem-solving skills with the ability to interpret payroll data.
• High attention to detail and accuracy in both documentation and calculations.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel.
• Experience in workers compensation, insurance, payroll or related field
• Demonstrated knowledge and experience in calculating Pre-Injury Average Weekly Earnings (PIAWE) in Victoria and Weekly Compensation rates in line with relevant legislation and guidelines.
• High attention to detail with proven ability to complete complex numerical calculations accurately and efficiently.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University.
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well-being matters to us and our Employee Assistance Program is there to support you and your family.
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.