Security Performance Lead

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the role:

The role supports Chapter Type Leads and Security Engineering (CTLs) through Agile delivery orchestration, operational performance management, reporting, analytics, and system administration.  

What We Offer 

• Performance-related pay  

• Access to thousands of learning programs so you can level-up   

• Global presence across 22 countries; opportunities to work where we do business.  

• Purchased annual leave scheme  

• Additional Telstra day off Additional 30% off Telstra products and services  

• Toolkit provided (laptop + mobile phone + plan paid for) 

What you’ll do:

• Managing operational support for Security, including performance metrics, analytics, and reporting via Workday, Interactions, and Fieldglass. 

• Development and management of Chapter specific reporting capabilities to ensure effective business outcomes are achieved using data. 

• Delivering performance improvements across the Chapter based on data insights 

• Coordinating with CTL and Program Managers to align available capacity and capabilities to delivery priorities. 

• Assist CTLs with driving a service improvement plan for their specific portfolio 

• Supporting backlog refinement, dependency management, and stakeholder engagement to maintain delivery momentum. 

• Ensuring work is sequenced and progressed to meet agreed timelines and outcomes. 

• Contributing to cross-Chapter Area initiatives, such as the Champion Program. 

• Acting as a point of contact for operational governance tasks and system administration. 

About you:

• Demonstrated ability to develop and support operational reporting, analytics, and performance management using Telstra reporting systems (PowerBI, Excel, Power Query etc) 

• Advanced level of proficiency with MS Excel 

• Proficiency in enterprise systems including Workday and Fieldglass. 

• Strong stakeholder engagement, negotiation and coordination skills. 

Desired Skills:

• Knowledge and use of Telstra’s business planning, performance, and Game Plan way of working 

• Knowledge of current trends & focus within the Security industry. 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.