SDR Manager

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. 

Join our Momence team as SDR Manager in Australia to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

Reporting into our Regional Sales Director, you will lead and scale our outbound SDR function across the APAC region, with an initial focus on Australia, building a high-performing team that drives predictable pipeline generation for our Account Executive organisation. Some of the other responsibilities include:

• Partnering closely with Recruitment to attract, interview, hire, and onboard top SDR talent, developing structured ramp programmes that enable new hires to become productive quickly
• Leading, coaching, and inspiring an outbound SDR team to consistently exceed pipeline generation targets through regular one-to-ones, call coaching, and performance reviews
• Owning the outbound prospecting strategy across the team, including building and continuously improving outbound playbooks, email sequences, objection handling frameworks, and territory planning
• Developing repeatable training programmes for SDRs to continuously improve their outbound performance 
• Using data to identify coaching opportunities, optimise performance, and report insights to Sales Leadership, monitoring KPIs including activity metrics, connect rates, meeting conversion rates, pipeline generation, and quota attainment
• Partnering cross-functionally with Marketing, Sales, Recruiting, and Product to improve lead quality, outbound effectiveness, and the handoff process between SDRs and Account Executives
• Continuously optimising connect rate performance, sequencing strategy, and outbound forecasting to build a scalable, repeatable sales development organisation

Location: You can work 100% from home in Australia, provided you have full working rights. 

#LI-Remote

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Must-haves:

• 2+ years of experience managing or leading an outbound SDR team in a B2B SaaS environment, with demonstrated success hiring, onboarding, ramping, and developing SDRs
• Experience selling into SMB customers, with a strong understanding of outbound sales methodologies and modern prospecting techniques
• Proven ability to build predictable outbound pipeline and manage individual and team performance against clear KPIs
• Experience coaching SDRs through every stage of their development, including structured onboarding programmes and ongoing sales training
• Proficiency with CRM tools, particularly HubSpot, and the ability to use data to optimise performance and processes
• Proven expertise in developing and optimising outbound prospecting strategies, including cold calling, email prospecting, LinkedIn outreach, territory planning, account prioritisation, and sequencing
• Experience leading remote or distributed teams, with the ability to build culture and accountability across time zones

Nice-to-haves:

• Background managing SDR teams supporting the APAC market, particularly Australia
• Experience leading teams in fast-growing SaaS environments
• Demonstrated success with remote-first or distributed sales team models
• Familiarity with outbound performance forecasting and connect rate optimisation at a team level
• Experience in a Team Lead role ready to take the next step into a full management position

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.