Jobs at Xplor Technologies

Leads the software onboarding team responsible for customer implementations, migrations, and offboarding across Xplor Education products. The role manages team performance, capacity, priorities, customer outcomes, process improvements, stakeholder coordination, complex onboarding projects, and KPI reporting. It partners with Sales, Product, Customer Success, and Billing to improve handoffs, resolve issues, increase adoption, and support scalable onboarding strategy.

Lead the software implementation team responsible for customer onboarding, migration, and offboarding across Xplor Education products. Coach team members, manage capacity and delivery, improve onboarding processes, coordinate complex implementations, resolve cross-functional issues, monitor KPIs and customer feedback, and support scalable onboarding strategy.

Own strategic enterprise customer portfolios, build executive relationships, lead account and success planning, drive retention and renewals, identify expansion opportunities, manage escalations, and coordinate migrations, adoption, change management, and digital transformation initiatives. Partner cross-functionally with Product, Engineering, Sales, Support, and Operations while maintaining customer forecasts and plans in Salesforce.

Manage multiple end-to-end software customer implementations from kickoff through go-live over 7–10 weeks. Build customer relationships, coordinate timelines and data migration, guide users through the platform, troubleshoot issues, and recommend best practices. Collaborate with Sales, Training, Account Management, and Support while maintaining accurate records, communicating progress, escalating risks, and improving onboarding processes.

Deliver customer and internal software training through webinars, expert sessions, and one-to-one instruction. Maintain learning management content, improve training materials, encourage product adoption, stay current on software updates, and support customer satisfaction. Collaborate across teams on adoption-focused projects and communicate product or compliance changes effectively. This is a six-month fixed-term hybrid contract requiring two to three office days weekly.