DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as leaders in our area of SAP expertise. We deliver fit-for-purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management, and ongoing AMS services and support.
Due to our continued growth, we have an opportunity for an experienced HCM Consultant focussing on Recruitment and Onboarding modules. You will take on a senior role in supporting Recruitment and Onboarding SAP SuccessFactors customers.
Tasks and Responsibilities:
• Provide support for the Recruitment (RCM) and Onboarding (ONB) modules, investigating and resolving problems reported by customers
• Perform root cause analysis to identify problems in system setup, configuration, and data flows, ensuring prompt and accurate resolution of customer-reported issues incidents and problems
• Diagnose and troubleshoot issues within existing SuccessFactors configuration, such as job requisitions, onboarding forms, and candidate workflows.
• Work with cross functional teams to resolve issues and implement corrective actions.
• Review, maintain, and optimise current system configurations, workflows, and permissions to ensure seamless integration and smooth functioning of RCM and ONB.
• Assist customers with system updates, configurations, and best practices to enhance user experience and mitigate recurring issues.
• Ensure customer satisfaction through continuous improvement setups.
Skills and Experience:
• Tertiary qualifications in IT or another related subject
• A minimum of five years’ experience consulting in SAP SuccessFactors ideally working for Australian customers in a support or implementation role
• Relevant knowledge of SuccessFactors RCM/ONB modules, ideally certifications
• Ability to troubleshoot and resolve complex configuration issues, workflow problems, and system errors.
• Skilled in identifying root causes, their analysis and carry out effective fixes in existing setups.
• Experience in isolating service issues, identifying the underlying causes, and providing corrective actions to customers.
• Strong customer service skills to work with customers, HR Teams, IT departments, and external support partners. Excellent oral and written communication skills, especially concerning documentation requirements
This is a fantastic opportunity for a mid-career stage HCM consultant to work with a great hands-on virtual dream team and to train and build the skillset across the SuccessFactors suite working on the latest technology.
DyFlex is committed to providing a safe, flexible, and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!
Please note legal right to work in Australia is a pre-requisite.
