Manage national sales operations, including pipeline governance, Salesforce administration, reporting, process improvement, tender support, sales enablement, and implementation coordination. The role maintains CRM data integrity, delivers performance insights, supports onboarding and training, coordinates customer activities, and partners with sales, implementation, and account management teams to improve conversion, pipeline velocity, and customer outcomes.
At the heart of our service offering are our people and our promise to deliver a No Better Experience. Together, efm Logistics and AFS Global provide leading logistics and supply chain solutions across Australia, New Zealand and international markets. As part of the FMH Group, we go beyond simply moving goods – we design, build, manage and deliver integrated, optimised supply chain solutions for our customers.
Due to continued growth, an exciting opportunity has become available within our New Business team for a Sales Operations Manager, based in Moorabbin.
Reporting to the EGM-New Business, this role will play a key role in bringing structure, visibility and consistency to our national New Business function. You will oversee sales operations, pipeline management, reporting, Salesforce and process governance, while supporting the sales team to improve conversion and maintain momentum across the sales cycle
Requirements
As the Sales Operations Manager, your key responsibilities will include:
- Manage the national New Business pipeline, ensuring opportunities are accurate, up to date and progressing.
- Run regular pipeline reviews, following up stalled or at-risk opportunities and highlighting key priorities and risks.
- Prepare weekly, monthly and quarterly reporting, including board-ready materials on pipeline health and performance.
- Own Salesforce as the single source of truth for New Business, maintaining data integrity and reporting accuracy.
- Identify opportunities to improve sales conversion, pipeline velocity and the customer journey.
- Ensure agreed sales processes and procedures are followed consistently across the New Business team.
- Maintain and improve Sales and Implementation processes to support consistent ways of working.
- Support tender and RFP management, including proposals, presentations and sales content.
- Maintain a central library of current sales collateral, templates and resources.
- Support onboarding and training for new team members across Salesforce, systems and processes.
- Coordinate customer meetings, events and presentations to support the sales team.
- Partner with the General Manager - Implementation, Project Managers and Account Managers throughout onboarding and hypercare.
- Track implementation milestones and escalate risks that may impact customer go-live or commercial outcomes.
- Identify and implement improvements across the New Business funnel, systems and reporting.
- Provide Salesforce training, coaching and adoption support across the New Business team.
- Manage Salesforce configuration, system updates and release activities within New Business.
- Ensure reporting provides clear and reliable insights for sales representatives, managers and leadership.
Experience Required
- Previous experience in Sales Operations, Revenue Operations, Commercial Operations or a similar role.
- Strong Salesforce administration and reporting experience is essential.
- Experience managing sales pipelines, reporting and CRM data in a national or multi-team environment.
- Strong analytical skills, with the ability to identify trends, risks and opportunities through data.
- Strong Microsoft Excel and MS Office skills, with experience creating reports and dashboards.
- Experience working closely with Sales, Implementation and Account Management teams.
- Strong organisational and time-management skills, with the ability to manage multiple priorities.
- Strong communication and stakeholder management skills.
- Proven ability to identify process improvements and drive consistent ways of working.
- Transport or logistics industry experience is beneficial, but not essential.
- A relevant tertiary qualification is desirable.
Benefits
Why should you join efm Logistics?
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Competitive salary and bonus scheme
- Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
- Free parking and onsite café
- Company functions and team building activities
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
How to apply
If this sounds like you, please send your CV via the link below. We look forward to hearing from you!
efm Logistics Melbourne, Victoria, AUS Office
Melbourne, Australia
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