The Sales Manager - Partner Success leads a team of Senior and Partner Success Managers, focusing on growth, coaching, and development. Responsibilities include managing territory plans, driving performance, supporting partnerships, and ensuring CRM data hygiene while providing territory updates at leadership meetings.
As a Sales Manager - Partner Success you will be leading a blended team of Senior Partner Success Managers and Partner Success Managers by guiding, coaching and mentoring to ensure we deliver outstanding Partner experiences and results for Xero.
You would be responsible for the successful growth, support, coaching and development of the Partner Success team within your territory. You’ll develop Territory Plans with each team member to help deliver against key financial metrics including Orgs, Gross Revenue, Upgrade Revenue and eNps.
What you'll do:
- Work closely with the Head of Sales - Partner Success and National Accounts to support and execute regional initiatives
- Work alongside cross-functional team members to deliver amazing service to Partners
- Drive performance, culture, and an inspiring environment
- Significant time spent in field coaching Senior Partner Success Managers (SPSM) to support the acceleration of BE/PE revenue growth
- Significant time spent with Partner Success Managers (PSM) developing best practice to identify and sell value proposition to partners to grow subscribers
- People Management of SPSMs and PSMs within your Territory
- Management of territory including planning, forecasting and execution
- Monitor and coach team members, feeding back to individuals to support their continuing development and ensure all are adopting best practice to support repeatable activities
- Work with team members to ensure all have appropriate and up-to-date product knowledge
- Performance reviews and development for all territory staff
- CRM discipline within the team - ensure data health hygiene with all opportunities and customer communications
- Be the point of escalation when there is an aggrieved partner needing leadership attention
- Contribute to and drive the GTM strategy in territory
- Driving collaboration with other partner resources such as PC team, education
- Ensure CRM system is updated with all client communications
- Provide territory updates at Sales Leadership Meetings
What you'll bring with you:
- Proven experience in leading, coaching and motivating inside and field based teams
- Complex solution-selling experienceTerritory and sales management experience
- Strong market knowledge in current Xero Practice and SME software competitor platforms
- Proven history of delivering results and a high performance team culture
- An enthusiasm for building strong relationships and an ability to create a quick and strong rapport with partners
- Strong business development skills
- Loads of initiative and ability to work autonomously
- Outstanding communication and presentation skills
- Demonstrated initiative and ability to work autonomously
- Attention to detail and follow-up
- A process driven mindset who takes ownership
- Negotiating /overcoming objections with large multi disciplinary firms
Top Skills
Crm Systems
Xero Hawthorn West, Victoria, AUS Office
Xero Melbourne (HQ) Office
Xero’s head office in Australia is in the buzzing suburb of Hawthorn, a stone’s throw from the CBD. Here, a diverse mix of Xeros work in both global and regional teams.
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