Responsible Gaming Specialist

Company Description

Calling all experience creators!

Let’s go to the pub!” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

Job Description

• A great opportunity to grow your career within Australia's largest hospitality organisation
• Play a critical role in supporting our Responsible Gaming initiatives.
• Join a team committed to responsibility, love what you do and leave your mark!

ALH and Endeavour Group are committed to helping our guests enjoy gaming responsibly. Our gaming activities at our venues nationwide (excluding WA) are underpinned by our responsible gaming framework and initiatives. This includes Player Protect, our public commitment to leading the way in responsible gaming. Player Protect comes from a place of care, and our responsible gaming activities range from in-venue policies to supporting players outside the pub with information, education and pastoral care. . We’re always working on new processes and technologies to help our players keep their gaming entertaining and responsible. 

As a Responsible Gaming Specialist for ALH, you will play a critical role in supporting our responsible gaming program by assisting with our operational frameworks underpinned by accurate reporting, engaging training and support to our venue teams. You will also play an important role for interpreting data relating to safer gaming from our monitoring system FOCAL ALeRT BETTOR system and incident reporting to extrapolate insights. 

Sound good? Read on:
Here’s a taster of the Responsible Gaming Specialist responsibilities:

• Collaborate with ALH Operations, Endeavour Group Legal, ALH Responsible Gaming & Financial Crime teams to understand responsible gaming program data & reporting requirements
• Prepare comprehensive reports, dashboards and presentations for ALH Operations to communicate and track use and outcomes 
• Collaborate with and provide direct coaching to ALH frontline teams on responsible gaming reporting and actions (including training and support on key tools and systems)
• Track and report on progress / outcomes from responsible gaming interactions with guests
• Analyse and interpret data & outcomes to identify trends, patterns and areas for improvement within the responsible gaming program
• Prepare regular responsible gaming reporting for use by Boards, Senior and Executive Leadership Teams and other stakeholders from time to time.
• Participate in evolving responsible gaming practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organisation.

Qualifications

Now let’s talk about you: 

• Bachelor’s Degree in appropriate field of study or equivalent work experience.
• Relevant experience in similar roles (minimum 3 years).
• Experience working with business stakeholders within a cross-functional environment.
• Demonstrated ability to influence, establish and maintain strong relationships with operational stakeholders. 
• Understanding of responsible gaming practices is paramount.
• Previous experience working in gaming, hospitality or casino environments is advantageous.
   

The benefits are good too! 

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators 

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup 

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au
 
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.