Provide customer service and on-site support to a major mining customer in the Bowen Basin. Build stakeholder relationships, coordinate as a central contact, improve fleet reliability and performance, implement reliability systems and training, execute sales and account strategies, grow parts and service market share, and resolve customer issues while maintaining strong safety and continuous improvement standards.
Company :
Hastings Deering (Australia) LtdWe are searching for a Resource Industries Support Representative to join our team on a permanent, fulltime basis.
This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region.
Reporting to our Resource Industries Support Manager your responsibilities will include:
- Promote and adhere to all safety requirements on site and within the workplace
- Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
- Promote consistency by being a centralized point of contact
- Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
- Create, implement and execute sales and account strategies
- Maintain and increase our market share of parts and service
- Communicate and manage challenges effecting fleet performance and satisfaction
- Manage, document and resolve customer issues and enquires
About You
You will bring the following skills and experience to the role:
- Trade Qualified
- Demonstrated customer management experience within the mining industry
- Experience in mining, mining services or heavy earthmoving industries
- Strong commitment to Safety and continuous Improvement
- Proactive approach to sourcing solutions
- Positive attitude to developing the business through a team approach
How to Apply
For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [email protected]
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