Reporting & Optimisation Specialist

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

About the role  
  

We’re seeking a Reporting & Optimisation Specialist to help embed best practice metrics of success, campaign planning, testing, reporting and optimisation in all of our customer journeys to deliver measurable business and customer benefits. 

You’ll join an innovative team, who are customer-obsessed, collaborative and continuously improving.  
  

As our Reporting & Optimisation Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.  

Day-to-day, you will:  

•  Managing a backlog of test‑and‑learn and other optimisation initiatives, while maintaining robust, automated reporting and reconciliation processes, including daily BAU monitoring to ensure ongoing accuracy and performance.
• Support digital transformation initiatives including implementation of new workflows, data migration reconciliation & reporting, results analysis and optimisation recommendations while ensure business as usual activities are maintained.    
• Actively participate in the cross-functional digital transformation project squads.  
• Attend meetings as a subject matter expert in marketing optimisation, providing guidance and options to stakeholders on journey and campaign design, including decision splits, A/B testing, reporting, channel selection, and opportunities for ongoing optimisation 
• Identify and deliver on opportunities for dashboards and other reporting tools that will provide useful insights into communications conversion and customer engagement 
• Maintain and enhance existing dashboards and reports, including the credit communications conversion dashboard and reconciliation dashboard  
• Work with key stakeholders to gather requirements and provide recommendations 
• Provide support and guidance for team members and other stakeholders around marketing optimisation  ​  

This role will suit someone with a curious mind and transferrable skills and experiences, including:  
  

• Experience managing reporting and optimisation for a digital communications distribution platform, preferably (but not necessarily) Salesforce Marketing Cloud 
• Experience working in an organisation with multi-channel, complex customer journeys 
• Robust analytical and problem-solving skills 
• Attention to detail and the ability for big-picture thinking 
• Advanced written and verbal communication skills 
• Medium to Advanced Tableau and SQL Query skills 
• Advanced report preparation and presentation skills 
• Continuous improvement mindset 
• Stakeholder management experience and influencing skills  
• Degree in Business discipline 
• Experience rolling out Salesforce Marketing Cloud Einstein functionality 
• Salesforce Marketing Cloud certification/s 
• Experience working in an agile environment 

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 
• Learning and development opportunities to support your career interests  
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  
• Share offers and insurance benefits  
• Social activities, community give-back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].   

Ready to help us keep cities moving? Apply today.  

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