Renewal Manager

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

We are looking for a talented Renewal Manager who will engage with our customers throughout the year to ensure on-time renewals, cross-sell/upsell within the customer base, and focus on customer retention.

You’ll be a key and valued member of our Chief Revenue Officer Team (CRO) and join the global Renewals Team.

The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization.

Please note that this role is on a hybrid work model in our Sydney office.

• Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation
• Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, mitigate risk, secure renewal and support the accounts’ growth.
• Negotiate renewal terms to align with the customer and the company goals
• Maintain a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests
• Identify Process gaps to improve efficiency
• Work closely with our Partners to maximize renewal potential

• 2+ years of relevant experience in a client-facing role ideally in SaaS companies
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Self-motivated, proactive, energetic team player

Experience within the following is an advantage:

• Proven experience with owning a renewal process E2E
• Experience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goals
• Reporting a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Handling escalations relating to contract questions, negotiations, and requests
• Approaches work with empathy and a creative, problem-solving mindset

What You’ll Get

• Competitive salary with tons of office and employee perks
• Clear and achievable promotion pathway
• Exposure to enterprise-level sales cycles
• A high-performance but supportive team environment
• The opportunity to build a meaningful SaaS career in a global organisation
• Excellent CBD office location
• Work along-side industry leading monday.com workmates

If you’re ambitious, competitive, and looking to accelerate your sales career in one of the world’s fastest-growing SaaS companies, we’d love to meet you.