At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionA healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.
Reporting to the Head of Service & Support, as Regional Engineering Manager for the Victoria region, you are responsible for managing the team and the support of our products in a manner that delivers exceptional customer experience. You will, as aligned with Roche Diagnostics local and global priorities strategy, provide a cost effective, customer centric, diagnostic product service and support using our knowledge and expertise from pre-installation to product’s end of life.
What you will be working on:
As the Regional Engineering Manager, you will be responsible for but may not be limited to:
- Managing the field-engineering team through the proactive daily oversight of all technical activities.
- Continually reviewing team training requirements to maintain the skill levels necessary for the successful completion of all field operations.
- Timely pre-installation inspection and installation of Roche systems and other analytical instrumentation.
- Ensuring all preventative maintenance is carried out promptly and in strict accordance with quality standards and manufacturer guidelines.
- Rapidly communicating any ongoing instrument issues to the appropriate stakeholders, including the Head of Service & Support, Account Managers, Marketing, and the manufacturer.
- Managing Spare Parts and ensuring the absolute accuracy of Boot Stock inventory.
- Routinely scheduling and meeting with customers in your region to measure performance and provide them with a platform for feedback and requests.
- Providing direct field-engineering support when required, including repairs, modifications, relocations, and routine technical work.
- Setting engineer goals, supporting personal development, and conducting quarterly check-ins to review performance and provide coaching feedback.
Who you are:
You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies and where a job title is not considered the final definition of who you are, but the starting point. You have:
- An Electrical or electronic tertiary or equivalent qualification, coupled with substantial field service engineering experience
- Experience within Diagnostic & Research Laboratories businesses is highly desirable
- Strong people management experience and demonstrated leadership skills to effectively guide a technical team.
- Experience with IT and Middleware systems, which is considered a desirable asset for this role.
- Basic financial and business management experience to support operational decision-making.
- Strong organisational and relationship-building skills, with the ability to manage multiple priorities effectively.
- The ability to represent the company externally and build meaningful relationships with relevant stakeholders to support long-term sustainability.
- The enthusiasm to lead, a hunger to learn, and a commitment to driving excellence in the customer experience.
- Ability to travel domestically and internationally as required by the demands of the position.
- A forward-thinking mindset, enabling you to navigate change and drive continuous improvement within the service department.
- The ability to communicate in a concise, clear manner to support expeditious decision-making while fostering collaborative relationships and an exchange of ideas among colleagues.
- A valid driver’s license, which is essential for this field-based leadership role.
This Melbourne-based role is only open to candidates that have full eligibility to live and work in Australia.
We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.
What we offer
Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.
We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.
Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
