We’re looking for a Regional Administration Lead to join our multidisciplinary team and play a pivotal role in delivering high‑quality support to our clients, families, and therapists across VIC.
About Us:
Early Start Australia is a national leader in multidisciplinary allied health services, delivering evidence-based early intervention therapies to children and their families. We’re passionate about creating brighter futures and we know that starts with our people.
Your Key Responsibilities:
- Ensure clinics follow all national administration and management processes
- Optimise therapist schedules to maximise client hours, efficiency, and travel time.
- Support continuity of care by rescheduling or converting sessions instead of cancelling where possible
- Monitor therapist workloads and productivity, addressing barriers to full schedules
- Audit client files to ensure NDIS plans are recorded and compliant.
- Oversee administration tasks, emails, and team support to ensure timely completion of work
- Ensure accurate appointment management, invoicing, and achieve 100% monthly billing
- Generate and share reports on caseloads, productivity, and client data with leadership teams
- Comply with WHS, privacy, child safety, cultural competence, risk management, and incident reporting requirements
What You’ll Bring:
- Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to re-prioritise as needs change
- An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality
- Ability to collaborate and communicate effectively with our leadership team, therapists and clients
- Excellent in-person, telephone, email and PMS-based communication skills
- Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload management
Qualifications & Compliance:
- Minimum of three years administration experience
- Experience in successfully leading a team of administrators
- NDIS Workers Screening Check
- Current Drivers’ Licence and vehicle
- Current Working with Children Check or Working with Vulnerable People Registration (state specific)
- National Police Check
- Accredited First Aid Certificate
What’s in It for You?
- Be part of a supportive, values-driven team that celebrates collaboration and growth
- Play a pivotal role in shaping client experiences and clinic efficiency
- Enjoy a dynamic, fast-paced environment where no two days are the same
Who we are:
We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, you have the opportunity to grow your career in Human Services across multiple global brands and geographies. A diverse team of over 16,000 people across 11 countries with a shared purpose – to enable better lives for our employees and the communities we work in. Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing and increased social participation.
Ready to Apply?
If you’re looking for a role where your work truly matters and where your skills are recognised and supported, we’d love to hear from you!
Apply now and become part of a growing organisation that’s changing lives every day.
Early Start Australia places a high priority on the principles of respect, equity and diversity. As an employer of choice, we strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
