As a Records & Information Management (RIM) Consultant, you will deliver end-to-end implementations of the RecordPoint platform across multiple customer environments.
This is a high-impact, client-facing role where you will take ownership of improving information governance, compliance, and data management outcomes. You will partner closely with customers to understand their needs, design scalable solutions, and ensure successful adoption of the platform.
Operating within a fast-paced consulting environment, you will manage multiple concurrent projects while working across diverse industries and use cases. This role is ideal for a self-starter who thrives in ownership-driven environments and is motivated to leave systems, processes, and customers better than they found them.
You'll be responsible for:
Acting as a Subject Matter Expert in Records Management and Information Governance
Leading customer engagements and guiding adoption of the RecordPoint platform
Building strong, trusted relationships with clients and key stakeholders
Delivering high-quality consulting services aligned to customer success and compliance objectives
Staying current on industry trends across Records Management, Information Governance, and AI
Troubleshooting issues, managing tickets, and providing proactive client updates
You'll do:
Serve as a trusted advisor, understanding client goals and translating them into actionable solutions
Conduct discovery sessions to gather and document business and technical requirements
Define success criteria and ensure alignment to client ROI and outcomes
Design and implement scalable RecordPoint solutions aligned to client needs
Develop and maintain best-practice solution frameworks
Collaborate with product and engineering teams on enhancements and customizations
Deliver end-to-end implementations, from configuration through deployment
Resolve issues quickly and effectively during implementation phases
Partner with cross-functional teams and Project Managers to ensure successful delivery
Translate business requirements into practical, outcome-driven solutions
Train customers and internal teams on RecordPoint products and best practices
Create and maintain user guides and technical documentation
Manage multiple client engagements simultaneously in a fast-paced environment
Provide regular updates on progress, risks, and milestones
Support pre-sales activities including scoping, SoWs, tenders, and RFx responses
Client Engagement
Solution Design / Architecture
Implementation, Migration & Integration
Training & Documentation
Communication & Project Management
You'll bring:
Experience or certification in Records Management, Information Governance, Business Information Systems, or Data/Cyber Security
3+ years of experience implementing SharePoint and/or ECM/EDRMS solutions
Experience in a client-facing consulting role or strong customer-facing background
Ability to manage multiple projects and stakeholders effectively
Strong problem-solving, communication, and solution design capabilities
Australian Citizenship required
Why RecordPoint:
- Fast-growth Australian-owned company
- Flexible work environment and a strong focus on work-life harmony
- Innovation is our way of life
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- A brilliant graduate program that provides both mentoring and growth opportunities for all
- Work on a product that makes a real social-good impact on the world
- Global opportunities!
RecordPoint Melbourne, Victoria, AUS Office
Level 4, 15-17 Queen St, Melbourne, Victoria, Australia, 3000
