Scale-X Solutions
QA Support (Permanent Dayshift, WFH-Philippines) - AU Electrical Industry
Be an Early Applicant
This role provides desktop technical support and quality assurance, performing safety audits and coordinating warranties for customer assistance in the electrical industry.
This is a remote position.
PERMANENT DAYSHIFT, REMOTE/WFH-PHILIPPINES
Job Description : Safety Audits / Quality Analyst
Job Description : Safety Audits / Quality Analyst
Fulltime, 40 hours weekly
VA Rate : $10AUD per hour
Business Unit: Org's Customer Support Centre
Reports to: Leading Hand Tradesman / Job Scheduling Coordinator
Primary Systems: HubSpot (The Brain) & Simpro (Technical Data)
Role Summary
This offshore role functions as the "Customer Support Call Centre" and Quality Assurance. Our CSCC serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults ensuring clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling.
Key Responsibilities:
1. Desktop QA & Safety Audits
● Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions within Simpro to
ensure field teams are adhering to safety protocols.
● Photo Quality Assurance: Systematically audit installation photos in Simpro to verify
workmanship quality and ensure technical standards are met before a job is finalised.
● Warranty Coordination: Use HubSpot to log and track warranty claims, ensuring the
client is kept informed throughout the process until a resolution is reached.
2. Strategic Support Objectives
The success of this role is measured by its ability to support three key pillars:
1. The Client: Receives immediate, professional technical assistance, improving the overall customer experience.
2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote
troubleshooting, allowing more time for onsite leadership and quality control.
3. Job Scheduling: Experiences reduced call and email volume, allowing the coordinator to focus on efficient resource allocation and dispatch.
Knowledge, Skills, and Experience
● Exceptional verbal and written English (AUS) communication skills.
● Strong technical aptitude with the ability to guide clients through technical processes over the phone.
● High level of attention to detail for desktop auditing of safety and quality documentation.
● Proficiency in HubSpot and Simpro is highly desirable.
● Patient and professional manner when handling customer support enquiries.
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
As a Managing Consultant, you will deliver strategies and programs in payments, manage project complexities, and enhance client skills and processes.
Top Skills:
ExcelPowerPointProject Management MethodologiesProject Management ToolsWord
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Assist in strengthening Program Management by providing insights on quality, financials, and project health while supporting leadership and client interactions.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft WordProject Management Tools
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manage client deliverables and projects using data science tools. Develop strategies, analyze campaign performance, and mentor junior consultants.
Top Skills:
Data Science ToolsPower BISQLTableauTest & Learn
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
