It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
About the Role
We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role—not sales engineering—focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.
You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.
What You’ll Do
Customer Deployment & Enablement
Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments
Work directly with developers, engineering managers, and security teams to operationalize the platform
Ensure customers move from initial setup to advanced use cases quickly
Field Engineering & Troubleshooting
Act as the front line for technical problem-solving in real-world environments
Debug issues across infrastructure, APIs, and application layers
Identify product gaps and, when needed, fix bugs or contribute code alongside engineering
Customer Success & Adoption
Drive successful outcomes across multiple customers simultaneously
Keep high-value customers engaged, productive, and expanding usage
Partner closely with Customer Success on POVs, onboarding, and adoption strategies
Product Feedback & Improvement
Gather real-world usage insights and translate them into actionable product feedback
Collaborate with engineering to improve usability, performance, and scalability
Help make the product easier to deploy, configure, and operate
Qualifications
What You Bring
4–8+ years in software engineering, DevOps, or field engineering roles
Strong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities)
Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures
Ability to troubleshoot complex technical issues across the stack
Comfortable working directly with developers and engineering leadership
Willingness to travel 25–50% to engage customers on-site
For positions in this location, we offer a base pay of $196,00 - $258,550 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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ServiceNow Melbourne, Victoria, AUS Office
Olderfleet, 477 Collins Street, Melbourne, Victoria, Australia, 3000
