Provider Engagement Consultant

As a provider engagement consultant, your core responsibility is to facilitate a seamless and positive experience for our providers. Tasked with providing support and knowledge to our external provider community, you play a crucial role in ensuring compliance, validating ABNs, offering robust provider support, handling incoming and outgoing provider phone calls, and ensuring the overall satisfaction of our providers. Your expertise lies in being skilled in handling resolutions, escalations and providing support to providers. 

Some of the key responsibilities of this role include: 

• Create an exceptional provider experience by navigating the intricacies of the NDIS landscape and provide helpful support to providers new to the industry  

• Fostering positive interactions with providers through effective communication 

• Ensuring accurate information is captured and recoded in the system 

• Building and maintaining strong relationships with our providers 

Let’s talk about you  

While prior working knowledge of the National Disability Insurance Scheme (NDIS) is desirable, your exceptional written and verbal communication skills truly set you apart. 

You have proven expertise in de-escalating situations and managing controlled conversations with professionalism and care. Your understanding of NDIS pricing arrangements further enhances your ability to navigate complex scenarios effectively. 

With proficiency across multiple communication tools—whether it's phone, email, or video calls—you excel at building strong relationships and achieving desired outcomes. You've successfully handled high volumes of incoming calls, maintaining detailed and accurate notes within a CRM system. 

Collaboration is at the heart of how you work, as you establish and maintain productive relationships with both internal and external stakeholders. Your ability to engage effectively ensures that you consistently contribute to team and organisational success. 

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!   

Let’s talk about nib Thrive   

nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.  

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family and are currently supporting more than 46,000 NDIS participants. nib Thrive is currently one of the top three largest plan managers in Australia.    

Let’s talk about diversity, equity and inclusion  

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.  

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nib [email protected].  

Let’s talk about working at nib 

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. ​

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance  

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation 

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts 

• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.