Klugo is a leading technology consultancy specialising in transformative NetSuite ERP solutions for Wholesale Distribution, Manufacturing, and Field Service Management. What sets us apart is our expertise in deploying, supporting, and optimising Oracle NetSuite + FSM, and our commitment to long-term customer partnerships. We believe in continuous business process improvement and make it the foundation of our implementation and optimisation services.
Derived from the German word "KLUG," meaning clever and wise, Klugo is a team of dedicated professionals committed to understanding the unique needs of our clients and their industries. We are passionate about operational efficiency, collaboration, and creating meaningful impact.
Job DescriptionWe don’t believe your skills can be summed up in a bunch of dot points, but for those doing a quick skim, here’s a snapshot of what you could do on a project:
- Lead and manage ERP and FSM project delivery from inception to completion.
- Build strong working relationships with all members of the implementation team, internal and external.
- Collaborate with clients to define project objectives, deliverables, and timelines tailored to their specific needs.
- Guide cross-functional teams, fostering collaboration and ensuring alignment with client goals.
- Identify and evaluate potential risks unique to client projects, implementing strategies to mitigate impact on outcomes.
- Monitor project budgets and resource allocation, ensuring effective use of client funds and adherence to financial guidelines.
- Maintain regular, transparent communication with clients, providing updates and addressing any concerns throughout the project lifecycle.
- Ensure that all project outputs meet client expectations and industry standards through thorough review processes and feedback loops.
5+ years of experience managing SaaS implementation projects, preferably with ERP/CRM platforms.
Direct experience with NetSuite or similar ERP systems (implementations, upgrades, or optimizations).
Proven track record of leading cross-functional project teams (consultants, developers, and client stakeholders) to successful go-lives.
- Experience managing multiple, concurrent projects in a fast-paced environment.
- Strong understanding of project management frameworks (Agile, Waterfall, or hybrid approaches).
- Demonstrated ability to manage project scope, timelines, budgets, and resource allocation.
- PMP and/or Scrum Master certification preferred.
- Ability to translate complex customer requirements into clear, actionable project tasks.
- Familiarity with SaaS integrations, data migration, and system configuration best practices.
- Understanding of core NetSuite modules preferred.
- Excellent written and verbal communication skills; able to present to executive stakeholders and technical teams.
- Strong leadership and people management skills. Able to motivate, coach, and guide teams toward successful outcomes.
- Skilled at managing client relationships, setting expectations, and addressing challenges proactively.
- Ability to balance customer satisfaction with project scope, timelines, and profitability.
- Willingness to occasionally travel to client sites if required (<10%).
Klugo is a team of forward-thinkers who act in service of others, both internally and externally. We enjoy problem solving and operate with a growth mindset. If that resonates, and you conduct yourself with integrity, care and ownership of your responsibilities while simultaneously flourishing in an environment of teamwork and collaboration, then Klugo is for you.
Our principles are built on the belief that when diverse minds come together, incredible ideas happen. We foster a culture where industry specialists and experienced consultants share their unique insights and expertise. By encouraging open dialogue, collaboration and the exchange of ideas, we create a welcoming work environment where everyone learns from each other.
Klugo is an equal opportunity employer, and we are committed to fostering an equitable, fair, and inclusive environment for all employees, customers, and candidates.
