We are seeking a Project Manager to join our Service Implementation team in Australia. This is an excellent opportunity to work on public and academic software projects. Our team is responsible for delivering services across APAC to help customers with product adaptation and value realization.
We have a strong skill set in project management and would love to speak with you if you have experience in project delivery, including planning, execution, and closure.
About You – experience, education, skills, and accomplishments
- You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
- 5 years of relevant experience in project management
- Effectively applies Project Management methodology, PS procedures, processes, etc.
- End to end project delivery of software projects and services
- Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards
- Excellent analytical and troubleshooting skills
- Demonstrated ability to manage several complex tasks concurrently and meet deadlines
- Excellent oral and written communication skills, including ability to deliver training
- Ability to learn new information quickly and keep up with rapidly changing products and processes
It would be great if you are . . .
- Background in library workflows/standards strongly preferred
- Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
- Experience with Ex Libris/Innovative products would be advantage
- Serves as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications
- Experience in Public and Academic software industry
- Experience working with government institutions in Singapore
- PMP / PRINCE2 certified
What will you be doing in this role?
- Implementing software products and services across APAC
- Participate and contributes to process improvement, global initiative, and work standardization across APAC
- Act as overall primary point of contact for the customer project team
- Creates and executes project work plans and revises as appropriate to meet changing requirements
- Manages day-to-day operational aspects of project and scope
- Manages project risk through mitigation planning
- Facilitates team and customer meetings
- Holds regular status meetings with project team
- Keeps executive team and stakeholders informed of project progress
- Effectively applies Project Management methodology, PS procedures, processes, etc.
- Perform software product configuration, based on customer’s requirements
- Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
- Interpret and understand customer requirements and workflows and translate into software solutions
- Provide product training to customers, via Web-based or on-site training
- Review and contribute to training materials, implementation tools and documents used internally and by customers
- Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management
About the Team
Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support.
Hours of Work
This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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