- 12 month fixed-term contract
- Some afterhours meeting requirements (once or twice a month)
- Some offsite/interstate travel required (once a quarter)
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
This role is responsible for managing the various component processes required to ensure the successful delivery of medium to large scale projects to Vocus Wireless and private LTE customers.
Responsibilities
- Manage the successful delivery of medium to large scale projects to Vocus customers
- Ensure a high level of customer service is provided to all Vocus customers through the provisioning process
- Work with stakeholders across the business including sales, presales, wireless engineering, and 3rd party contractors
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Create and maintain a high standard of professional project documentation – appropriate to the scale, complexity and risk of the project
- Follow documented project management processes for the delivery of all projects
- Provide a single point of contact for Project enquires, issues and escalations
- Where required, provide coaching, mentoring and guidance to support Project Co-ordinators
- Assist with the continual improvement of processes within the Customer Delivery PMO Team, Service Delivery & Support and across Vocus, where appropriate
- Assist in supporting/mentoring colleagues within the Customer Delivery PMO Team or wider Service Delivery, where appropriate
- Productivity – maintaining a ‘quantity’ of work output in line with expectations set by Team Lead and Manager
- Quality - maintaining a ‘quality’ of work in line with expectations set by Team Lead and Manager. This will be directly driven by project management guidelines and will be measured via scheduled 6 monthly and ad hoc (when required) Project Health Checks.
Requirements
- Minimum of 3 years’ experience in Telecommunications industry
- Experience working with sales, presales, engineers
- Professionally recognized qualification in Project Management is preferred.
- Excellent written and verbal communication skills
- Experience with wireless and LTE networks deployment and project management
- The ability to build and maintain strong working relationships internally and externally
- Outstanding commitment to customer service and delivering an exceptional customer experience (for internal and external customers)
- Well-developed relationship building and relationship management skills
- Well-developed problem-solving skills.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
Vocus Melbourne, Victoria, AUS Office
Melbourne, Australia
