Project Manager I

TraceLink is seeking a full-time Project Manager to be responsible for driving and improving TraceLink’s Product Delivery and Deployment. You will collaborate with Program Managers to shepherd our ever-increasing family of cloud-based solutions to production while balancing customer delivery timelines against available resources and risk. 

You will serve as a person who liaises cross-functionally with Product Management, Engineering, Architecture, Operations, Security, Business Management, Services, and Marketing peers to deliver product.

The ideal candidate will have a proven track record of continually exceeding expectations, delivering at the highest level of quality, seeing opportunities where others see challenges, and operating with a customer-centric focus.

• Hands-on release coordination, ensuring predictability and quality of application, solution, and platform deployments

• Prepare deployment project plans and collaborate with highly technical stakeholders (Engineering, Product Management, Architecture, Security, Cloud Operations, etc.)

• Monitor the progress of deployment projects and report status, plans, and issues to executive management

• Operate cross-functionally in an agile environment to support the delivery of comprehensive, on-time, high-quality products, and solutions

• Engage internal stakeholders across multiple organizations to identify opportunities to improve processes/productivity, drive improvements, and increase awareness 

• Manage Risks, Timelines, Schedules, Resource Availability, Dependencies, Delivery Dates and Communication.

• Partner with internal teams (Product Management, User Experience, Technical Communications, Services, Support, Engineering, and Executive Sponsors) to ensure coordination and alignment, leveraging all necessary parties to ensure our success

• Apply TraceLink product, business process, methodology & ecosystem knowledge to drive effective projects

• Proactively build and expand business relationships that enable better product quality,  time to delivery, and customer satisfaction

• Support weekday and weekend deployments

• BS degree or higher in Project Management, Computer Science, Engineering, IT, Management of Information Systems or equivalent

• 1+ years of technical project management experience

• Understanding of software development life cycle (SDLC) models as well as knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment

• Knowledge in delivering high-quality software solutions using a predictable delivery process

• Cross-functional, technical project management experience, including planning, scheduling, monitoring, risk management, and stakeholder reporting

• Documentation and presentation skills, including creative thinking and willingness to work hands-on to deliver impactful outcomes

• Ability to balance structure, process, risk management, and time-to-market factors

• Individuals who can work independently with cross-functional stakeholders and quickly adjust to changing priorities 

• Project management experience or working knowledge

• Supports the team to drive through risk and ambiguity with a strong bias towards action and delivery while incentivizing the team to follow best practices and SOPs. 

• Proactively identifies and removes project obstacles or barriers on behalf of the team. 

• Functions effectively under pressure, with deadlines, and on high-visibility projects. 

• Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks. 

• Ability to plan and provide structure and organization in a fast-paced, changing environment.

• Evaluates products and & processes to ensure compliance where relevant.

• Participate in and lead team discussions relative to current projects.

• Contribute to the larger TraceLink community (e.g., Services, Business Management, Marketing, Customers, and Engineering).

EMOTIONAL INTELLIGENCE

• Engage with a world-class team of program managers.

• Supports a high-functioning team environment where people are motivated and supported to share more, feel more engaged, and ultimately perform better.

• Effective group leader who recognizes and shapes group dynamic, energy, progress, and unproductive/disruptive behavior toward desired session goals of the session.

• Conflict Resolution skills, resolving issues and conflicts allowing team members to move forward and remain motivated.

• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. Ability to interact at all levels of the organization and with other TraceLink businesses and partners. 

• Maintains commitment, perseverance, empathy, and passion as a team member.

• Influences and energizes others toward the common vision and goal. 

• Ensure the team receives consistent messages and has a clear understanding of business direction, strategy, and results.

• Uses critical thinking skills and disciplined approaches to help leaders and teams evaluate and resolve issues by defining solutions.

• Acts and decides appropriately when all available information may not be possible to obtain. Uses root cause analysis to identify, correct, and/or eliminate the causes of problems as well as the problem itself.

• Systems thinker; who can see patterns and relationships, similarities between programs and projects. Plans and scopes programs that improve processes at scale.

• Helps assemble the larger 360 views of goals and supporting programs to reach those goals and effectively communicates that picture to others. 

• Project Management Professional (PMP) Certification or working knowledge

• Agile Certification or working knowledge

• Working technical knowledge of software platforms 

• Working knowledge of GXP for the life sciences industry

• Working knowledge of agile software development lifecycle

• Working knowledge of Atlassian software (Jira, Confluence)