Product Owner - ID&V

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

We are looking for a sharp, security-conscious and user-centric Product Owner to take ownership of our Identity, Verification and Authentication ecosystem. In this role, you will lead how our members securely access and interact with our digital channels, balancing strong security controls with seamless user experiences.

You will own the roadmap and execution for identity and authentication, helping ensure we protect members while delivering frictionless, intuitive journeys across onboarding, login and account access.

Your New Role

Key duties include but are not limited to;

• Define and drive the product roadmap for identity verification, onboarding compliance, Single Sign-On (SSO), Multi-Factor Authentication (MFA) and biometric authentication
• Own, prioritise and groom the product backlog, translating security and compliance requirements into clear user stories and acceptance criteria
• Partner with UX/UI to optimise authentication and verification journeys, reducing friction and improving conversion rates
• Collaborate across Engineering, InfoSec, Legal, Compliance, Data Governance, Privacy and Fraud teams to deliver secure and compliant solutions
• Lead agile ceremonies including sprint planning and retrospectives within a high-performing engineering squad
• Manage and integrate third-party identity verification and authentication vendors to ensure performance and cost effectiveness
• Monitor and improve outcomes including authentication success rates, verification times and fraud prevention measures

What You’ll Need

• Proven experience as a Product Owner within an agile delivery environment, with expertise in Identity Verification (IDV/KYC) (mandatory) 
• Experience in Identity & Access Management (IAM) or Customer Identity (CIAM) (favourable)
• Strong understanding of authentication protocols and frameworks, and familiarity with privacy and compliance standards (e.g. KYC, AML or equivalent)
• Demonstrated ability to use data and analytics to inform product decisions and improve user journeys
• Experience delivering digital products in large-scale environments, ideally across B2C and/or B2B channels
• Strong stakeholder management and communication skills, with the ability to balance competing priorities and translate technical concepts
• Proficiency working with tools such as Jira and Confluence
• Relevant tertiary qualifications in business, technology or a related discipline

Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.