See yourself in our team
Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers. Everyday Business Banking (EBB) team supports the full spectrum of customers’ needs from start-up businesses to institutional customers, including product management, analytics and customer strategy.
Do work that matters
Accountable for one of CBA’s largest eCommerce products, you will lead and define the product vision, goals and end-to-end development of the product roadmap, ensuring maximum output and quality from the squad. Apply domain expertise to support prioritisation and successful achievement of business and squad objectives. In this role you will be responsible for CBA as an eCommerce acquirer, including key supplier owner, product compliance and end to end product owner. You will also lead a squad to ensure delivery of the roadmap and the in-life product lifecycle management.
Your responsibilities include but are not limited to:
Lead and develop the product roadmap, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap.
Lead the squad day-to-day to deliver change and lifecycle activities.
Lead an integrated squad that brings business and technologists together including product managers, engineers, business analysts and testers.
Manage the merchant lifecycle, implementing improvements as required.
Ensure customers, developers and suppliers have the support they require and problems resolved.
Accountable for the commercial, contractual and compliance management of key suppliers
Accountable for addressing impediments, driving decisions and resolving escalations.
Act as the voice of the business and translate this for the team.
Drive project exploration and inception to ensure alignment of product strategy.
Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions.
Identify, articulate and manage risks and compliance across streams of work.
Incorporate design thinking and analytics to inform product design.
Maintain a healthy prioritised Backlog to deliver business and customer outcomes.
Manage senior business and technical stakeholders to ensure that priorities are understood and agreed to.
Manage the squad’s performance to defined objectives including OKR tracking, etc.
We are looking for people who have
Proven Product Owner / Product Manager experience, ideally within Acquiring, Issuing, payments or eCommerce.
An understanding of Visa / MasterCard / EFTPOS card schemes.
A passion for product management & solving customer problems.
Experience working with third party suppliers including management of the relationship.
Experience leading client services or technical support teams.
Strong and effective verbal and written communication skills.
A curiosity for all-things-digital, monitoring the latest technology trends.
Developed Thought leadership, decision making and prioritisation skills.
Experience in liaising with a range of stakeholders from senior managers to technical developer teams.
Strong analytical skills and commercial acumen.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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