Lead product strategy for correspondence and digital experiences across the disability claim lifecycle. Define AI-enabled solutions, translate business and regulatory requirements into prioritized features, collaborate with Legal/Compliance/IT/Operations, and guide a cross-functional team to deliver compliant, empathetic, and efficient claimant and employer experiences.
Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Product Owner, Correspondence & Digital is responsible for shaping the digital and correspondence experience across the full disability claim lifecycle-ensuring every interaction reflects clarity, empathy, and operational excellence.
As the face and voice of the disability product experience, you will influence how claimants, employers, and managers engage with our platform-reimagining communication journeys through AI, modern technology, and human-centered design. This role sits at the forefront of a rapidly transforming space, where disability and workforce health management are converging, and where innovation is redefining how we support people at critical moments in their lives.
Guided by our purpose- always with you, building a more confident future -this is an opportunity to drive meaningful transformation, leverage AI to differentiate in the marketplace, and operate in a fast-paced, highly collaborative team environment where people support one another and succeed together.
Key Responsibilities
Required Qualifications
Preferred Qualifications
The expected salary range for this position is $93,200 - $120,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Product Owner, Correspondence & Digital is responsible for shaping the digital and correspondence experience across the full disability claim lifecycle-ensuring every interaction reflects clarity, empathy, and operational excellence.
As the face and voice of the disability product experience, you will influence how claimants, employers, and managers engage with our platform-reimagining communication journeys through AI, modern technology, and human-centered design. This role sits at the forefront of a rapidly transforming space, where disability and workforce health management are converging, and where innovation is redefining how we support people at critical moments in their lives.
Guided by our purpose- always with you, building a more confident future -this is an opportunity to drive meaningful transformation, leverage AI to differentiate in the marketplace, and operate in a fast-paced, highly collaborative team environment where people support one another and succeed together.
Key Responsibilities
- Influence the end-to-end correspondence and digital strategy across the disability claim lifecycle, ensuring a seamless, compliant, and empathetic user experience
- Drive AI-enabled product development by translating business intent into validated requirements, rapidly prototyping, iterating, and refining solutions using modern tools
- Collaborate closely with Legal, Compliance, IT, and Operations to design, refine, and implement experience changes-from concept through production
- Own decision-making on requirements while actively partnering across stakeholders to balance regulatory compliance, brand integrity, and user experience at speed
- Drive cross-functional efforts and guide a team of contributors (7-8 individuals), fostering a strong team-first mindset and shared accountability for outcomes
Required Qualifications
- 5+ years of experience in Disability, Leave, Group Benefits, or related product/operations roles (or equivalent combination of experience)
- Demonstrated ability to interpret and apply regulatory requirements (e.g., STD, LTD, FMLA, state leave programs) within communications or product decisions
- Experience leveraging technology and/or AI tools to enhance product delivery, decision-making, or customer experience
- Strong problem-solving and decision-making skills, with the ability to operate effectively in a fast-paced, evolving environment
- Proven ability to collaborate across teams, influence without authority, and contribute to a high-performing, team-oriented culture
Preferred Qualifications
- Experience in claims, disability & absence management, or IT support within the Group Benefits space
- Exposure to AI-enabled platforms or experience working in agile, product-led environments
- Familiarity with correspondence systems, claims platforms, or workflow tools (e.g., FINEOS, Quadient, or similar)
- Six Sigma or process improvement experience
- Demonstrated curiosity, learning agility, and ability to thoughtfully challenge and improve existing ways of working
The expected salary range for this position is $93,200 - $120,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
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