The Product Guide is responsible for enhancing guest experiences through product education, sales support, event coordination, feedback on merchandising, and fostering team collaboration.
About ARC’TERYX
Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.
The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.
Our Benefits
- A generous team discount, not only with Arc’Teryx, but other affiliated brands with Amer Sports
- Kick start with Arc’Teryx uniform provided
- Competitive remuneration and a great bonus scheme
- Access to an Employee Assistant Program to support your health & wellbeing
- Continuous on the job training, development opportunities to support your career growth
- Be part of a global business with great career pathways and opportunities across multiple brands
About the Opportunity
- Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods
- Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised
- Provide feedback and suggestions on merchandising to enhance guest experience and sales
- Collaborating with your team and leaders in an open and positive way
- Deliver best in class experience to our guests through education, service and culture
- Build a strong understanding of our products and seamlessly weave this into your guest interactions
- Be a brand ambassador and elevate the guest experience wherever possible
About You
- You have two or more (2+) years of retail sales experience
- You are passionate about delivering exceptional customer service
- You love to have fun at work, but hold yourself accountable to what is required of you
- You have outstanding verbal and written communication skills, and a deep understanding of your impact
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fuelled by curiosity and acceptance.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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