Product Coordinator

• Full-time, Continuing position
• Salary Level HEW 5 + 17% Superannuation
• Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Product Coordinator, you will support the delivery of RMIT’s digital experience for prospective students by maintaining accurate, accessible and engaging website product content. This role will contribute to the timely publishing and ongoing improvement of course, program and related recruitment content, helping users find clear information and take the next step in their journey with RMIT.

Working as part of a small, collaborative team, you will coordinate, edit, publish and test website content to ensure it is current, consistent and aligned with agreed content standards. This role works closely with stakeholders across student recruitment, marketing, admissions and academic areas to support prospective student engagement and improve the quality of product information across RMIT websites.

Experience in web content publishing, editing and stakeholder coordination with an understanding of accessibility is essential, including usability and user-centred content practices, particularly in relation to supporting prospective students to access and understand information about RMIT’s study options.

To be successful in this position, you will have:

• Demonstrated experience creating, editing, publishing and maintaining website content using a content management system. Experience with Adobe Experience Manager and/or Shopify will be highly regarded
• Strong understanding of web content best practice, including accessibility, usability, plain language, SEO, writing for web and quality assurance.
• Ability to translate course, program or product information into clear, accurate and engaging content for prospective students and other key audiences.
• Experience using analytics, tagging or reporting tools to understand content performance and support evidence-based content improvements. Experience with Adobe Customer Journey Analytics will be highly regarded.
• Excellent communication and stakeholder management skills, with the ability to work collaboratively with marketing, recruitment, admissions, academic and digital stakeholders.
• Strong attention to detail, with the ability to manage competing publishing priorities and deliver timely, accurate and consistent website updates.

Qualifications

• Industry certifications and experience in Adobe Experience Manager and training preferably within large, complex knowledge-based organisations.
• Diploma-level qualification in web content, digital media, communications, marketing or a related field, or equivalent workplace experience in web content publishing, editing or digital engagement.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Engagement Portfolio provides integrated, strategic leadership across the University to advance RMIT’s reputation, reach, and revenue, encompassing a range of functions, including domestic and international student recruitment; global marketing and intelligence; strategic communications; advancement function that includes donor relations, philanthropic advancement; and industry engagement and partnerships.

The portfolio leads the development and execution of major fundraising campaigns aligned with institutional priorities and stewards high-value partnerships with industry, government, and community to generate measurable impact. It enables data-informed decision-making through market insights to support integrated operations, strengthen relationship management, and enhance performance reporting.

Through innovation, collaboration, and strategic partnerships, the Engagement Portfolio plays a critical role in diversifying revenue streams and expanding RMIT’s presence in alignment with its long-term strategic objectives.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Anna Burke (Senior Manager Digital Experience) via email [email protected]. Please do not send your application to this contact.

Position Description – Product Coordinator

#LI-Hybrid

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.  All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.  Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.