Process Transformation and Practices Manager

Build your career and Australia’s future. 

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.  

A fantastic opportunity has been presented for a Process Transformation and Practices Manager 

A bit about your role 

In your role as a Process Transformation and Practices Manager, you will support the delivery of continuous improvement opportunities and support implementation of key initiatives within the SEO strategy. The role proactively identifies, implements and change manages improvements that deliver the tangible benefits aligned with the SEO strategy, while uplifting our business process performance, maturity, and standards across SEO.  

A key part of the role in identification of opportunities and facilitating development of ways of working to achieve benefit includes application of Lean Six Sigma and other frameworks to:  Clearly state and quantify the problem or opportunity, acquire and analyse large volumes of data in order to isolate root causes, work with a diverse range of stakeholders to understand options and propose solutions, drive meaningful change and communicate progress with various levels of senior leadership.  

Other responsibilities include process analysis, support for BAU ways of working, change management, advanced data analysis and nbn support for Signavio.  

A bit about you   

The ideal candidate is tertiary qualified in a related field with preferred certifications in Business Process, Change Management, and Agile as well as formal business process training (Lean, Six Sigma).   

Previous similar experience, and a strong background in business process training and high-quality MS Office skills with the ability to communicate and influence at a high-level will set-up this role for success due to the need to manage stakeholders and facilitate.  

Experience in project/program management for medium-large complexity technology delivery as well as experience with Signavio would be considered advantageous.  

Life at nbn 

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application! 

 Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. 

Please note that this role is a permanent opportunity, and applications will close at midnight on Sunday 29th June 2025.